NEOGOV · 11 hours ago
Venue & Event Manager
Vero Beach, FL
Full-time
Onsite
Mid, Senior Level
$59K/yr - $93K/yr
3+ years expNEOGOV is a part of the Indian River County Board of County Commissioners, focused on managing parks and recreation. The Venue & Event Manager is responsible for overseeing the operations and management of County Parks, particularly the Indian River County Fairgrounds, ensuring smooth event coordination and high service standards.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manage the Fairgrounds scheduling and Parks special event calendar, including facility rentals, events, and programs, while ensuring adequate coverage for all activities
Conduct regular safety checks and inspections of the venues, ensuring adherence to all safety protocols and regulations
Collaborate with Parks and Recreation liaisons for maintenance or repairs, submitting work orders, and tracking progress
Ensure that all operations align with established policies, procedures, and legal requirements
Supervise, train, and evaluate staff responsible for day-to-day guest services operations, ensuring they have the necessary resources to perform their duties efficiently
Develop and manage staff schedules, ensuring optimal coverage for facility operations and events
Provide ongoing training on policies, procedures, safety, and customer service to maintain a high standard of performance
Assist Parks Superintendent in employee performance reviews and coordinate with management on addressing any staff concerns or issues
Coordinate with event planners, contractors, vendors, and service providers to ensure smooth execution of all venue events and programs
Collaborate with local businesses and organizations to increase visibility and attract new vendors
Manage facility reservation bookings and logistics, ensuring timely preparation for scheduled events, including safety checks and compliance with regulations
Provide excellent customer service by interacting with event attendees, answering inquiries, resolving complaints, and ensuring an exceptional guest experience
Monitor event operations, ensure safety standards are met, and oversee hospitality efforts to guarantee high-quality service
Process payments for facility rentals and program fees, ensuring timely deposits and accurate financial records
Maintain inventory of equipment and supplies necessary for operations, ensuring cost-effective purchasing and usage
Assist in tracking revenues and expenditures to ensure compliance with the approved budget
Process and track event-related expenses and income, helping with financial reporting as needed
Assist in the development of financial projections for each venue based on current marketing efforts
Serve as the primary point of contact for facility visitors, providing detailed information on programs, reservations, and special events
Handle inquiries, concerns, and complaints with professionalism, ensuring a positive customer experience
Monitor program enrollments, participant feedback, and provide reports to ensure continuous improvement and customer satisfaction
Maintain organized records of facility operations, including event bookings, program attendance, employee performance, and financial transactions
Prepare and submit regular reports to the Director and Assistant Director on venue activities, financials, and promotional outcomes
Ensure that all documentation is processed accurately and within designated timeframes, including contracts, invoices, and reports
Operate and maintain various equipment, such as audiovisual systems, sound equipment, and maintenance tools, to support special events and programs
Utilize software tools for data management, scheduling, communication, and reporting to ensure efficient operations
Qualification
Required
Bachelor's degree in Recreation, Leisure Services, Business Administration, Hospitality, or a related field, supplemented by a minimum of three (3) years of experience administering recreation/hospitality programs and facilities, including two (2) years of supervisory experience
An Associate of Arts degree with a minimum of five (5) years of progressively responsible experience in Parks and Recreation programs/Venue Management, to include direct experience with venue programming, maintenance, operations, and facility management may be substituted for the Bachelor's degree at time of hire
Valid Florida Driver's license
Certified Park and Recreation Professional (CPRP) within one year of hire
Must obtain Crowd Management Certification within 30 days of hire
Proven experience in venue management, marketing, or hospitality, preferably in community or event settings
Strong understanding of marketing strategies, social media, and community engagement
Excellent organizational and communication skills
Ability to manage multiple projects and coordinate various stakeholders
Customer-focused with strong problem-solving abilities
Knowledge of facility safety standards and regulatory compliance
Ability to work independently and as part of a team
Benefits
Four administrative leave days per calendar year
Vacation leave
Sick leave
11 paid holidays
A personal day
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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