Hope the Mission · 15 hours ago
Program Coordinator
Bridge Housing: B7, Pacoima, CA, US
Full-time
Onsite
Entry, Mid Level
$0/hr - $27/hr
2+ years expHope the Mission is dedicated to preventing, reducing, and eliminating poverty, hunger, and homelessness. The Program Coordinator provides essential administrative, operational, and data coordination support to ensure the smooth operation of all programs and services.
Non-profit Organization Management
Responsibilities
Provide support of operational components including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines set for in the Scope of Required Services and standards. Includes but is not limited to:
Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques
Ensure implementation of housing first, harm reduction and trauma informed care methodologies when appropriate
Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate
In collaboration with the Program Manager/Assistant Program, provide direction and training to shelter support staff (including, but not limited to, Client Services Monitors and Case Managers ) and the corresponding job duties assigned to each position
Maintain staff timesheets, daily activity reports (if applicable), HMIS-Clarity participant records and other reports as directed
Monitor the medication cabinet and review all medication records
Review shift reports to monitor staff performance and compliance
Submit and follow-up on all incident reports
Track completion of required program documents including:
Daily Activity Reports (DARs)
Wellness check logs
Incident report submissions (tracking only)
Case management documentation status
Conduct first-level review of documentation for completeness and accuracy and flag missing or late items for follow-up
Assist with data entry and maintenance in HMIS and other agency-approved systems
Maintain organized participant files, rosters, logs, and trackers in accordance with program requirements
Coordinate communication between shifts, departments, and program leadership regarding operational needs or follow-up items
Assist with preparation for audits, monitoring visits, and internal reviews by gathering requested documentation
Support program/contract compliance as per guidelines and requirements mandated by funder for interim housing programs, regularly reviewing logs, records, and data
Participate in training for the program staff
Supports in case management services to participants
Take inventory of site needs and submit facility maintenance, IT, and supply order requests with approval from the Program manager/Assistant Program Manager
Provide staff coverage as needed
Support onboarding processes by coordinating training, credential tracking, and required documentation
Provide feedback to leadership on the development, enhancement, delivery and modifications (as needed) of services provided, adjusting when necessary
Assist with scheduling meetings, case conferences, and staff training
Establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons
Attend staff meetings, case conferences, training workshops. and community meetings as needed
Track supply requests, inventory logs, and non-maintenance operational needs as directed
Ready to substitute in as a Client Service Monitor if needed due to absence
Support participant engagement activities, orientations, and program communications as assigned
Ensure that the property and its surroundings is well maintained and clean
Regularly inspect bathroom facilities to verify clean, sanitary conditions
Report any maintenance issues or need for repairs to supervisor in a timely fashion
Regularly inspect shelter rooms to ensure they are in working order
Help train janitorial and hygiene staff in proper protocol for site/bathroom maintenance
Submit all supply orders or facility requests in a timely fashion
Assist leadership with special projects, reports, and data pulls as needed
Other duties, as assigned
Provide on-site support during high-volume or high-need operational periods
Assist with coordination of external partners, service providers, or volunteers as directed
Support site coverage needs during staff absences by assisting with administrative continuity
Performs any other duties, projects and responsibilities as assigned by Program Manager/Assistant Program Manager
Work in collaboration with outsourced security guards to ensure safety of participants, staff, volunteers and visitors on the property
Trains staff on use of security and surveillance systems
Observe department guidelines to conduct personal business during breaks and lunch hours
Project a positive professional image and adhere to organizational dress code
Self-identify potentially unsafe systems/processes/situations and take initiative to report to manager/supervisor
Observe department guidelines concerning absences and reports such absences in accordance with departmental procedures
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and supporting staff
Qualification
Required
Minimum of two (2) years of experience in program and/or staff supervision; knowledge of homeless population and services, government assistance programs, housing placements, case management procedures, contract and fiscal management
Employment eligibility verification (1-9)
Reliable transportation
Tuberculosis and drug test
Fingerprint live scan background
Ability to work flexible hours which include evenings, overnight, and weekends
Up to 25% travel may be required
Must have valid CA Driver's license
Must provide proof of vehicle insurance coverage
Must be able to qualify for HTM's commercial insurance coverage
Strong organizational and coordination skills
Attention to detail and accuracy in documentation
Ability to track multiple tasks and deadlines simultaneously
Clear, professional written and verbal communication
Ability to follow policies, procedures, and direction from leadership
Proficiency with basic computer applications and databases
Comfort working in fast-paced, team-oriented environments
Preferred
Homeless Services experience strongly preferred
Computer literacy- Microsoft Office Suite, HMIS, CHAMP, preferred
Bilingual preferred but not required
Company
Hope the Mission
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase