NEOGOV · 15 hours ago
Utilities Systems Administrator Manager
Englewood, CO
Full-time
Onsite
Senior Level
$109K/yr - $164K/yr
7+ years expNEOGOV is seeking a Utilities Systems Administrator Manager to oversee the day-to-day operations and security of the IT/OT industrial process control and business network infrastructure. The role involves managing professional and technical personnel, coordinating with IT staff, and ensuring compliance with industry standards while maintaining the Utilities network infrastructure.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversees the day-to-day operation of industrial process control networks, the Utilities business network, SAN and servers including hardware/software support, training and special projects
Manage planning, designing and implementing upgrades and modifications to the local area network (LAN) and wide area network (WAN) systems and wireless networks
Repair, maintain and troubleshoot all equipment including but not limited to network, server, and SAN hardware. Coordinates repair and re-configuration with vendors and other IT staff. Monitors local and wide area network traffic and performance using a variety of hardware and software to tune the network to maximize Maintains all hardware, software, line drops within City buildings and leased lines that comprise the City’s voice and data networks
Maintains and administers the VSphere virtual environment for the Process Control and Enterprise networks. Coordinates the creation of new virtual machines with OT & IT staff
Maintains and administers the industrial process network infrastructure
Configures, maintains, and manages software and firmware updates of Utilities firewalls between the process control and business network environments
Maintains and administers a variety of network communication devices for the city including switches, routers, firewalls, wireless access points and other communication Maintains and updates the inventory documents of all network devices and assists in maintaining and updating third party maintenance agreements related to network hardware and software
Establishes network specifications by conferring with users, analyzing workflow, access, information, and security requirements
Monitors operation and performance of Infrastructure systems. Stays current with developments and changes in the LAN/WAN network Assists in designs and upgrades, changes, new software and hardware for networks infrastructure
Assesses, maintains, and continually monitors the environment for security Maintains a working and up-to-date knowledge of threat vectors and security best practices. Is responsible for the direct configuration, maintenance and auditing of the firewall/IPS/IDS systems
Provides support and service to internal and external clients. Provides network support, analysis, troubleshooting, implementation, development, and enhancement of networking and security to IT and customers as Prepare user documentation for network applications. Scope, communicate and coordinate network projects with stakeholders. Work with IT and city departments and divisions to find network solutions to improve business efficiencies
Maintains inventory and documentation of all Utilities servers, switches, routers, storage hardware, TV, CCTV as well as a maintaining a current document of all network topology at AWTP
Assist in developing long-term strategies and capacity planning for meeting future desktop/server/SAN/Network hardware needs for the city’s operational needs
May be assigned to Project Teams for leadership or technical support and participates in project implementation
Management and support of softwares, including but not limited to Next Gen, Cartegraph, SCADA support and oversight of support on-calls
Functions as an IT liaison
Oversight of stormwater GIS and CCTV data into Cartegraph
Oversee and advise on network requirements during construction/remodel of work spaces
Design and supervise cable path construction, repair, and upgrades
Hardware/Software Integration and Technical Support: Provides technical support, troubleshooting, and consultation for hardware, software, and AV; manages inventory; coordinates with COE IT staff and vendors on solutions; trains staff; installs, configures, maintains, and upgrades end-user hardware and software; and documents equipment issues and resolutions
Systems Administration: Installs, configures, and maintains servers and other computer systems; monitors system performance and troubleshoots issues; manages user accounts, permissions, and access controls; implements and manages backup and recovery procedures; ensures system security through updates, patches, and security measures; develops and maintains system documentation; collaborates with Utilities and COE IT staff to ensure system efficiency; and plans and implements system enhancements and new technologies
Program & Project Management: Supports organizational IT programs and projects to meet objectives and milestones, establish budgets, track expenditures, prepare reports and coordinates with vendors to ensure effective support to maintain system functions and effective operations
Systems Analysis: Develops long-term strategies for future desktop hardware/software needs; provides systems management integration and complex troubleshooting; analyzes, diagnoses, and resolves IT problems; prepares documentation for installation, configuration, and disaster recovery; provides input on new technologies, ensuring systems are up-to-date and efficient
Oversees division responsible for preventative maintenance, construction, and implementation of electrical infrastructure at Utilities
Oversees the reliability of the electrical, instrumentation and process control systems by implementing effective preventive, predictive and corrective maintenance programs and the use of a Computerized Maintenance Management System (CMMS) as a key tool in managing programs
Oversees programs to develop, design and implement modifications and improvements to existing and new plant equipment or Recommends and evaluates new equipment as required. Implements and coordinates projects as required
Qualification
Required
Bachelor's degree in Information Systems, Engineering, Computer Science or related field preferred
Minimum seven years' experience with network administration, system administration, advanced desktop support or a combination of the three
Experience in installation, configuration, troubleshooting and support of local and wide area networks, software applications, Cisco Call Manager, Unified Communications, firewalls, auditing, and configuration
Certifications in one or more of the following required: Network +, Security +, Microsoft, CCNA equivalent
Valid Colorado driver's license and a clear or acceptable MVR
Advanced knowledge of core networking concepts
Advanced knowledge of Cyber Security
Advanced knowledge of differences between industrial process and traditional business network environments and architecture
Intermediate knowledge of proficient with using the Command Line interface (CLI)
Intermediate knowledge of TCP/IP protocols, IPV4, DHCP, NAT, Some IPV6 preferred
Intermediate knowledge of Layer 2 and Layer 3 switching technologies including QOS, LLDP, Spanning Tree, Shortest Path Bridging (SPB), etc
Intermediate knowledge of configuration, maintenance, and troubleshooting of Ethernet I/P Industrial networking hardware/software
Intermediate knowledge of Routing Protocols including EIGRP, BGP, OSPF
Intermediate knowledge of Internet protocols such as HTTP, HTTPS, FTP, SSH, SFTP, SMTP
Intermediate knowledge of Industrial network protocols such as Ethernet/IP, Modbus TCP
Intermediate knowledge of complete understanding cabling technologies fiber and copper
Intermediate knowledge of Microsoft Active Directory, IIS, O365, SQL
Intermediate knowledge of Microsoft Operating System both client and server
Intermediate knowledge of VOIP and analog systems, notably Cisco Call Manager and Unity
Intermediate knowledge of network security covering physical, electronic, and social engineering
Intermediate knowledge of network troubleshooting
Intermediate knowledge of advanced knowledge of Microsoft Office Products
Intermediate knowledge of knowledge of monitoring utilities such as Solar Winds or PRTG
Intermediate knowledge of maintaining firewalls, logging, IDS/IPS
Intermediate knowledge of troubleshooting connectivity issues
Intermediate knowledge of built in and third party troubleshooting tools in technical operating systems (includes Windows, Network Devices, etc.)
Intermediate knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments
Intermediate knowledge of server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
Intermediate knowledge of Storage Area Network (SAN) Technologies
Advanced interpersonal skills required to establish and maintain positive working relationships with a wide variety of customers, including City employees, Supervisory Committee, and vendors
Strong leadership skills needed to provide direction and feedback to staff
Advanced communication skills needed to prepare and deliver effective presentations including the ability to prepare and conduct meetings
Ability to have written and verbal communication techniques for report writing, correspondence, providing customer service, giving presentations, directions, or feedback
Strong analytical skills that involve analyzing data, breaking down problems, identifying relationships between issues and making complex plans
Ability to plan, organize multiple tasks, setting deadlines, and preparing for future events
Knowledge of industry accepted security models, practices and technologies
Preferred
Bachelor's degree in Information Systems, Engineering, Computer Science or related field preferred
Certifications in one or more of the following preferred: Cisco CCNA or MCSA, Hirschmann Industrial Ethernet Specialist (HiES) or Hirschmann Industrial Network Professional (HiNP)
Benefits
Medical, Dental, and Vision Plans
Retirement Plans
Paid Time Off
Paid Sick Leave
12 Paid Holidays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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