Decagon · 21 hours ago
Senior Recruiting Operations Specialist
New York, NY
Full-time
Onsite
Senior Level
$140K/yr - $200K/yr
5+ years expDecagon is a leading conversational AI platform empowering brands to deliver concierge customer experiences. They are seeking a Senior Recruiting Operations Specialist to build and operationalize the recruiting infrastructure that supports their rapid growth, enhancing efficiency and impact within the Talent team.
Artificial Intelligence (AI)Generative AIMachine LearningSoftware
Responsibilities
Design, implement, and scale recruiting processes, systems, and infrastructure to support rapid organizational growth
Manage end-to-end recruiting operations, enabling smooth execution from sourcing and assessment through offer closing and onboarding handoffs
Partner closely with recruiters and hiring teams to implement process improvements, strengthen hiring signal, and elevate candidate and recruiter experience
Leverage data and analytics to identify bottlenecks, diagnose issues, and prioritize high-impact improvements across the hiring funnel
Drive adoption of new processes and tools through strong change management, clear communication and enablement, and stakeholder alignment
Champion documentation, operational rigor, and process consistency to ensure scalable, repeatable recruiting practices
Partner closely with other functional teams to ensure recruiting operations are aligned with broader systems and business planning while hiring processes are compliant
Qualification
Required
5+ years of experience building and scaling recruiting operations solutions, systems, and programs
Proven track record of building and scaling high-impact programs across distributed teams
A systems thinker who knows how to design processes and frameworks for high-performing teams
Comfortable navigating ambiguity and operating in a fast-paced, dynamic environment
Pulled cross-functional teams together to continuously refine recruiting processes and calibrate for quality
Proven ability to drive alignment and outcomes through influence, partnership, and relationship-building
Strong analytical mindset – using data fluently to frame problems, identify priorities, and measure impact
Preferred
Experience leading recruiting initiatives that leverage AI or advanced automation
Deep expertise with Ashby or similar recruiting platforms
Prior experience at a high-growth startup or tech company
Company
Decagon
Decagon provides a conversational AI platform for automating customer support across multiple channels.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
Coatue,Index VenturesAccel,Andreessen HorowitzBain Capital Ventures
2026-01-28Series D· $250M
2025-06-23Series C· $131M
2024-10-15Series B· $65M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
2026-02-03
Company data provided by crunchbase