NTT DATA · 3 hours ago
Product Support Technical Analyst
United States
Full-time
Remote
Mid Level
$54/hr - $57/hr
3+ years expNTT DATA is a company focused on delivering quality outsourcing services and automation. They are seeking a Product Support Technical Analyst to provide expert technical support for enterprise credentialing applications and related data assets within the healthcare system.
Application Performance ManagementCloud ManagementEnterprise SoftwareInformation Technology
Responsibilities
Technical Support and Troubleshooting
Provide technical support for the MD Staff (including core credentialing and provider enrollment modules) and the MD Stat (including peer review and FPPE) platforms via phone, email, and ticketing system
Diagnose, analyze, and resolve complex application issues, data discrepancies, configuration problems, and integration errors
Utilize advanced troubleshooting techniques, including UI replication, audits and ad hoc reports, as well as GCP BigQuery and SQL database querying
Escalate unresolved critical issues to leadership and/or vendor, providing detailed documentation, reproduction steps, and impact assessments
Manage a personal queue of support tickets, adhering to defined service level agreements (SLAs) for response and resolution times
Client and Product Expertise
Develop and maintain expert level knowledge of the functionality, architecture, and data flow of the MD Staff and MD Stat products, as well as related data assets
Guide clients through complex workflows, version upgrades, configuration changes, and data migration procedures
Act as a liaison between clients and internal teams as needed to ensure a unified approach to problem solving and product improvement
Contribute to the creation and maintenance of internal knowledge base articles, troubleshooting guides, and client facing documentation
System and Data Analysis
Perform UI and database investigations (primarily ad hoc reports, SQL Server, and GCP BigQuery) to verify data integrity, identify root causes of data related issues, and execute necessary data fixes and change control procedures
Assist with testing fixes, new functionality, and new releases prior to client deployment
Assist with development, implementation, and maintenance of integrations including outbound reports, SFTP, API, and HL7 MFN, and inbound files (MD Stat)
Monitor/analyze system performance and integration points (e.g., SQL DataWarehouse, HL7, APIs, SFTP) to identify potential bottlenecks or failures
Compliance and Quality Assurance
Ensure all support activities comply with HIPAA and other relevant regulatory standards regarding Protected Health Information (PHI)
Maintain accurate and thorough records of all customer interactions and technical issues in the support ticketing system
Identify recurring issues and trends, reporting findings to management to drive continuous product and service improvement
Qualification
Required
Minimum 3 years of experience in a technical support role, preferably supporting enterprise level credentialing and/or enrollment software applications
3+ years experience with healthcare Provider Credentialing, Privileging, and/or Payor Enrollment Management, especially MD Staff and/or MD Stat
Demonstrated ability to analyze complex technical problems and provide effective, timely solutions
Preferred
Strong proficiency in GCP Big Query and SQL for querying databases, data manipulation, and troubleshooting application issues
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences
Proven customer service orientation and conflict resolution skills
Familiarity with Google Suite, Microsoft Office, ServiceNow, Jira, GCP Looker, Tableau, RED Cap
Experience supporting web based applications, including an understanding of web service technologies (REST/SOAP) and API troubleshooting
Benefits
Medical, dental, and vision insurance
Flexible spending or health savings account
Life, and AD&D insurance
Short-and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Company
NTT DATA
NTT Data specializes in SAP services for enterprises and offers IT consultation, application and cloud management, and SAP implementation.
10001+ employees
H1B Sponsorship
NTT DATA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
Kumar Srinivas
CTO, Health Plans
George Warman
Vice President - CFO Enterprise Services
Recent News
2025-10-06
2025-10-06
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