RTX · 18 hours ago
Customer Quality Manager
US-IA-CEDAR RAPIDS-105 ~ 400 Collins Rd NE ~ BLDG 105
Full-time
Onsite
Senior Level
5+ years expRTX is seeking a Customer Quality Program Manager to support quality improvement initiatives for major Aerospace OEMs. The role involves acting as the primary customer point of contact for quality, driving improvements, and ensuring customer satisfaction through effective communication and problem-solving in a multi-disciplinary team environment.
AerospaceManufacturingSecuritySensorTelecommunications
Responsibilities
Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer
Acts as the “Voice of the Customer” to communicate customer needs back to the factory and ensures that the appropriate support is provided
Use a data driven approach to identify opportunities across the factories to systemically improve quality for the customer
Act as a project manager to drive improvement projects across an integrated product team
Leads and/or participates in customer audits/assessments/visits when requested
Qualification
Required
Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally
Customer support experience interfacing with an OEM and/or aftermarket customer
Proven bias for action with respect to task execution & project management
Preferred
5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product developments
Program / Project management experience
Technical familiarity with Avionics products & systems
FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired
Ability to effectively lead a cross-functional team to drive quality improvement initiatives
Benefits
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
10001+ employees
H1B Sponsorship
RTX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (11)
2022 (5)
2021 (4)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
2026-02-02
Company data provided by crunchbase