Crossover · 10 hours ago
AI Solutions Architect, Trilogy (Remote) - $200,000/year USD
United States
Full-time
Remote
Senior Level
$200K/yr - $200K/yr
5+ years expCrossover is a company that focuses on innovative technology and customer-facing designs. They are seeking an AI Solutions Architect to lead the development and deployment of an AI product aimed at improving ticket resolution and creating an AI sales pipeline. The role involves conducting customer meetings, defining the product roadmap, and ensuring successful deployment and operations.
Information Technology & Services
Responsibilities
Develop and deploy Kayako One capabilities—AI that increases ticket resolution, CRM/ticketing integrations, scalable/dependable infrastructure, and performance/bug remediation
Conduct weekly customer discovery sessions to convert actual pain points into specifications and confirm product strategy with users
Construct the AI sales automation infrastructure—outreach workflows, pipeline/tool integrations, automated sales progression, and performance analytics
Own deployment and operations—end-to-end releases, monitoring/alerting/incident management, and AWS/database infrastructure
Develop and maintain an AI-powered customer support system that resolves tickets without human agents
Develop and maintain a complete AI sales pipeline that advances deals from first touch to close
Qualification
Required
At least 5 years of professional software development experience
Experience owning entire products or major systems, not just features
Experience shipping AI/LLM-powered products to production (not just prototypes or demos)
Deep AWS experience, including Lambda, S3, OpenSearch, RDS, CloudWatch, EventBridge, EC2, Route 53, CloudFront
LLM/AI integration experience, including Claude/ChatGPT prompt engineering, API integration
Experience coding in Python, Java, and JavaScript
Experience using MySQL database
Experience using Docker, deployment pipelines, and GitHub workflows
Experience with OpenAI and JWT API development
Experience with DNS management and web infrastructure
Customer-facing experience
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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