ServiceNow · 16 hours ago
Senior Manager, Program Strategy - Elevate
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$176K/yr - $310K/yr
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. As a Senior Manager, Program Strategy – Elevate, you will design and scale deal development motions to drive revenue and platform adoption across global accounts, focusing on strategic enterprise AI customer programs and cross-functional collaboration.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop and refine Now Next AI GTM strategy roadmap, positioning, and opportunity development, taking the motion from strategy through field adoption and measurable revenue impact
Identify growth opportunities and new GTM motions by analyzing market trends, competitive intelligence, and customer adoption patterns to prioritize white space expansion across departments, industries, and use cases
Stand up repeatable operating rhythms (quarterly GEO plans, pipeline reviews, field feedback loops) that translate strategy into action
Lead cross-functional alignment across Sales, Product, Engineering, Industry, and Value teams to drive one unified AI platform story
Partner with Applied AI Field Deployment Engineering team on customer readiness assessments and establishing feedback loops from technical engagements to inform roadmap priorities and GTM playbook refinements
Break down silos and competing initiatives to create a single, prioritized field motion
Influence senior leaders (GEO VPs, Area leaders, product executives) to secure focus, resources, orchestrating unified AI Platform positioning and solidifying sponsorship
Equip sellers with simple, high-impact tools and narratives that win executive conversations
Provide white-glove support for strategic accounts with discovery coaching, account-specific AI opportunity assessments, value narrative development, executive presentation preparation, and win/loss retrospectives to extract insights and refine positioning approach
Define success metrics tied to pipeline creation, win rates, ACV expansion, FDE builds and platform adoption
Report program impact through executive business reviews with actionable recommendations (accelerate/fix/invest) and quarterly GTM retrospectives identifying optimization opportunities and strategic pivots
Continuously refine the motion based on field signals and customer outcomes
Qualification
Required
12+ years of experience in strategy consulting, enterprise SaaS go-to-market, sales/sales operations, or strategic program management, ideally with exposure to software, corporate strategy, or business development
2-3+ years Sales experience in a direct quota carrying role a plus
Bachelor's or Master's degree in Business, Engineering, IT, or a related discipline
Strong business acumen and problem-solving skills; able to translate customer priorities into actionable commercial strategies
Exceptional communication skills—capable of delivering concise executive summaries, slides, and stakeholder updates
Proficient in Excel, PowerPoint, and common SaaS tools; experience with dashboards or reporting tools is a plus
Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environments
Highly organized self-starter with strong time management, a growth mindset, and a collaborative, team-oriented approach
Curiosity about AI and interest in shaping enterprise use cases—technical expertise not required but storytelling ability is valued. Your superpower is strategically connecting the dots
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-02-03
The Motley Fool
2026-02-03
The Motley Fool
2026-02-03
Company data provided by crunchbase