TransUnion · 3 hours ago
Account Manager, US Markets, Cyber Insurance Incident Response
United States
Full-time
Remote
Mid Level
$45K/yr - $70K/yr
3+ years expTransUnion is a company that fosters a collaborative and innovative environment. The Account Manager I, Incident Response is responsible for ensuring partners and their customers receive the highest level of service and support throughout their interactions with the Incident Response team, focusing on client needs and expanding existing relationships.
Credit BureauFinancial ServicesInformation TechnologyLegal
No H1B
Responsibilities
Facilitating internal and external efforts to ensure our partners and their customers receive the highest level of experience throughout their interaction with Transunion’s Incident Response team
Rapidly and accurately responding to client needs and requests, including requests for proposal, pricing quotes, and contracts as well as activities that expand existing relationships with partners
Delivering a large number of small deals monthly with flawless execution
Tracking and reporting government sales activity as well as responding to requests for proposals from existing and new government enterprises
Managing entire sales process and overseeing delivery
Ensuring client satisfaction, engagement, and success to support retention
Acting as subject matter expert to partners in times of crisis and delivering solutions within an expedited timeframe
Working alongside the Business Development team with delivery of account management tasks such as client reporting, contracting, and quarterly account reviews
Documenting clear records of all client activity and regularly reviewing them to ensure they are as efficient and effective as possible
Regularly communicating with operations team to ensure client requirements are adhered to
Utilizing key systems to accurately report insights and analyze operational and market trends in support of Business Development team
Qualification
Required
3+ years of experience in account management or inside sales communicating with all levels of the buying organization
Success in completing and winning RFPs requiring turnaround times < 24 hours
Expertise in managing large volumes of small revenue deals within a short sales cycle from start to delivery
Familiarity with contracting with external legal firms or procurement within large organizations
Retention of partnerships through strategic client engagement and account management
Support Business development teams with efforts to grow client partnerships including new partner and market research
Proficiency in Salesforce and Microsoft suite
Some travel required up to 15%
Act as subject matter expert to partners in times of crisis and deliver solutions within an expedited timeframe
Manage entire sales process and oversee delivery
Ensure client satisfaction, engagement, and success to support retention
Document clear records of all client activity and regularly review them to ensure they are as efficient and effective as possible
Regularly communicate with operations team to ensure client requirements are adhered to
Utilize key systems to accurately report insights and analyze operational and market trends in support of Business Development team
Preferred
Past experience working directly with law firms or government a plus
The ideal candidate will have industry knowledge around insurance, cyber security, identity protection and/or government contract experience
Experience of managing complex processes to fulfillment
Benefits
Flexible benefits including flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
BiometricUpdate.com
2026-01-16
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