Florida Orthopaedic Institute · 13 hours ago
Front Desk Representative - Brandon Urgent Care
Brandon, FL
Full-time
Onsite
Entry Level
2+ years expFlorida Orthopaedic Institute is seeking a Front Desk Representative for their Brandon Urgent Care facility. The role involves managing the check-in and check-out processes, ensuring smooth patient flow, and providing excellent customer service.
Health CareMedical
Responsibilities
Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter
Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice
Informing patients of any delays in clinic/wait times
Providing patient with the intake tablet and instructions on how to use the tablet
Assist patients having difficulty using the tablet
Ensuring the patients have completed all the required intake information
Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes
Verifying a valid authorization is present in the patients account in Athena
Ensuring the patients insurance benefits have been verified within the past 90 days
Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances
Inform patients of credit card on file process and obtain signed agreements
Begin check in process in Athena
Print any financial agreements or advanced beneficiary notices and obtain patients signature
Upload any outside patients imaging cds into Medview PACs system
Preparing all paperwork for next days clinic
Schedule patients follow up appointments
Complete end of day batches
Process any required disability form payments
Scan daily batches in Z drive and forward any documents for scanning to Patient Records
Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved
Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
All other duties as assigned
Qualification
Required
High School Diploma
2 years experience in a medical environment
Intermediate data entry skills
Excellent customer service and communication skills
Must be organized and able to multitask
Preferred
2 years experience in Ortho
Athena EMR experience
Spanish Bi-Lingual a Plus!
Company
Florida Orthopaedic Institute
Florida Orthopaedic Institute is a medical practice that provides orthopedic care services.
1001-5000 employees
H1B Sponsorship
Florida Orthopaedic Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Janene Culumber
CFO
Harry Kimball, CPA
Chief Accounting Officer (CAO)
Recent News
2025-08-04
Business Journals
2024-05-31
The Business Journals
2024-04-09
Company data provided by crunchbase