Integral Ad Science · 1 hour ago
Manager, Customer Experience
US - New York, NY
Full-time
Hybrid
Mid Level
$103K/yr - $176K/yr
4+ years expIntegral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. They are seeking a Customer Experience Associate who will manage client relationships, provide education on IAS products, and resolve client issues while ensuring data accuracy and collaboration with internal teams.
AdvertisingAnalyticsBig DataDigital Media
Responsibilities
Manage all inbound requests from designated accounts with strong support of client needs
Provide education to clients on IAS products and systems
Safeguard accuracy of contracts and customer data in Salesforce
Problem solving and dealing with client and data issues
Liaising with internal teams to seek answers / understand the issue and working towards resolution
Role will include support to multi-regions and teams / stakeholders
Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
Additional responsibilities and projects assigned, as needed
Qualification
Required
4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
Extensive Salesforce experience
Excellent client service skills
Knowledge of order to cash process, analysis and reporting
Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions
Strong analytical, quantitative, and problem-solving skills
Excellent oral and written communication skills
English fluency
Preferred
Dynamic candidate who can pick up tasks quickly
Outstanding communication and self-motivated
Strong sense of ownership and perseverance
Independent and willingness to learn new things
Fluency in French, German, Spanish, or Italian
Experience in the advertising technology industry
Experience with or exposure to Workday
Benefits
Paid time off
Health insurance (medical, dental, vision)
PPO, HSA and FSA options
401k with employer matching contributions
Annual bonus and/or other incentive plans
Company
Integral Ad Science
Integral Ad Science measures digital ad fraud, viewability, safety, and contextual targeting.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$300.75MKey Investors
Sapphire VenturesAugust CapitalAtlas Venture
2025-09-24Acquired
2025-06-18Post Ipo Debt· $30M
2023-12-04Post Ipo Secondary· $154M
Leadership Team
Lisa Utzschneider
CEO
Marc Grabowski
Chief Operating Officer
Recent News
2025-12-25
2025-12-24
Company data provided by crunchbase