Zoom · 3 hours ago
Global BPO Program Manager
United States
Full-time
Remote
Mid, Senior Level
$126K/yr - $277K/yr
6+ years expZoom is a collaboration platform company that helps people stay connected and get more done together. They are seeking a Global BPO Program Manager to oversee and enhance their BPO Partner Program, ensuring alignment with both partner and business needs while collaborating with cross-functional teams.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Build and launch a brand new Zoom BPO Partner Program for our partner community
Develop a pricing and billing model (with support from cross functional teams) that enables the billing requirements of BPO’s
Collaborate with global enablement to ensure Zoom Channel Teams and Zoom Partners are properly enabled on this program, and can effectively take advantage of it
Identify risks, trends, and improvement opportunities for the BPO Program once launched
Maintain strategic BPO engagement in order to stay connected to the partner base, and their specific business needs
Manage partner issues, escalations, and own corrective action plans as related to our programs
Collaborate with internal teams including Operations, IT, Finance, Legal, Procurement, HR, and Compliance as required to support your charter
Translate business requirements into clear service delivery expectations
Provide executive-ready reporting, insights, and partner program recommendations
Establish, monitor and report on key performance indicators (“KPI”)
Qualification
Required
Must have 6–10+ years of experience working for/with BPO's globally
Must have 5+ years experience building partner programs
Must have 3+ years of experience specifically with BPO Partner Programs
Bachelor's degree in Business, Operations, Management, or a related field
Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries
Excellent communication skills, both verbal and written, and tactful diplomacy
Strong financial and operational acumen (you will need to be able to role up your sleeves)
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase