AAA Northeast · 1 day ago
Account Manager, Approved Auto Repair (57431)
Acton, MA
Full-time
Hybrid
Mid Level
$63K/yr - $71K/yrAAA Northeast is a trusted brand with a proud tradition of service, innovation, and safety. They are seeking an Account Manager for their Approved Auto Repair network, responsible for developing relationships with automotive repair facilities and driving the adoption of AAA programs in the assigned area.
Consumer Services
Responsibilities
Develops AAR specific project plans, acquires resources and coordinates the efforts of team members and contractors or consultants in order to deliver projects according to plan
Develops strong and effective working relationships between AAR facilities and AAA Northeast; establishes trust, respect and cooperation with owners, to ensure the spirit of Five Diamond Customer Service reaches all Club members
Processes applications from potential contract garages; interviews owners and performs on-site inspections of equipment and facilities, ensuring AAA operating standards and contract compliance
Monitors all assigned AAR facility activities to ensure that Club and National quality standards are met; visits assigned facilities regularly to assure program standards are being met, i.e. signage, yearly insurance, etc
Counsels regarding opportunities for improved service and follows through until the desired result occurs; keeps facility owners abreast of customer satisfaction responses; informs External Field Operations management of areas of concern
Works collectively with External Field Operations and the Technical Training department to identify technical training needs of the facilities; may assist in developing & delivery of technical training programs to support External Field Operations
Offer support to new Battery Technician trainees. Performs observations to evaluate training & equipment needs, to ensure proper safety, technical and member service procedures are followed
Qualification
Required
Valid driver's license required
Travel required approximately 4 days a week with 1 day in office or at home
High School or GED required
Preferred
Account/Sales Manager experience preferred
Automotive Service Writer, Manager or repair industry experience preferred
OE/ASE (Automotive Service Excellence) Certification preferred but not required
2 or 4 Year College Degree Preferred
Automotive repair experience (hobby or professional) preferred
Benefits
Annual bonuses are offered to employees
Certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives
Employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.
Company
AAA Northeast
With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.
Founded in 1900
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joy K. Cave - CPA
Chief Financial Officer
Alexis Grey
Marketing Coordinator, Partnership & Promotions
Recent News
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2025-03-11
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