Public Consulting Group · 16 hours ago
Operations Analyst 2
United States
Full-time
Remote
Mid Level
$47K/yr - $75K/yr
3+ years expPublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Operations Analyst 2 is responsible for supervising team members managing case development and benefits management activities, ensuring quality work, maintaining policies, and supporting staff development while also managing key project responsibilities and client communications.
ConsultingManagement ConsultingService Industry
No H1B
Responsibilities
Supervise staff responsible for case development and benefit management activities
Monitor staff performance to ensure accuracy, timeliness, and adherence to quality standards
Provide coaching, training, and ongoing professional development to support staff growth
Maintain and update project policies, procedures, and workflow documentation
Review and track work output to ensure compliance with project requirements and Social Security Administration guidelines
Implement quality‑control processes and corrective actions when needed
Serve as the day‑to‑day liaison with the state client, fostering strong relationships and clear communication
Prepare for, lead, and document client meetings and project discussions
Oversee contract reporting, data tracking, and timely submission of required deliverables
Support general project management functions, helping guide the project team toward meeting all contractual obligations
Provide regular project performance updates to senior leadership
Qualification
Required
Proven ability to supervise, coach, and develop staff
Strong performance management skills, including providing feedback and conducting quality reviews
Ability to lead a team toward contract deliverables and production goals
Ability to manage timelines, deliverables, and contract requirements
Strong organizational and planning skills to support project operations
Experience preparing reports, tracking metrics, and leading project meetings
Excellent verbal and written communication skills
Strong client‑facing abilities, including meeting facilitation and professional correspondence
Ability to convey complex information clearly to staff, leadership, and clients
Skill in reviewing work for accuracy, compliance, and quality standards
Ability to develop, document, and update policies and procedures
Analytical skills to identify trends, gaps, or performance issues
Ability to resolve escalated issues efficiently
Sound judgment in guiding staff, prioritizing work, and making policy‑aligned decisions
High attention to detail
Strong time‑management and multitasking abilities
Adaptability in a fast‑paced environment
Professionalism and a collaborative work
A Bachelor's degree or 3 years of relevant supervisory and project oversite experience
Strong background with supervising and staff development. Social Security disability advocacy, claims management, human service sector
Preferred
Understanding of benefits eligibility requirements, medical documentation, and SSA policies
Knowledge of Social Security Disability programs (SSI/SSDI), case development, and advocacy processes
Benefits
Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave
Company
Public Consulting Group
Public Consulting Group is a consulting company offering management consulting services to public sector organizations and entities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Cleveland
Chief Executive Officer
David Flores
Chief Technology Officer
Recent News
Public Consulting Group
2025-11-20
Public Consulting Group
2025-10-16
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