Northwestern Mutual · 19 hours ago
Mgr Investment Client Srvcs (S7/S24)
Franklin, WI Corporate
Full-time
Onsite
Mid, Senior Level
$78K/yr - $145K/yr
7+ years expNorthwestern Mutual is a leading financial services company, and they are seeking a Manager for Investment Client Services. This role involves managing a team, ensuring high-quality service delivery, and leading operational improvements while complying with regulatory requirements.
AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management
Responsibilities
Manages team and employee development. Includes identifying staffing needs, mentoring and performance management. Communicates purpose, clarifies roles, tasks, milestones, and measures of success
Takes a leadership role and is responsible for identifying proactive solutions. Reviews, prioritizes and handles requests. Explores potential solutions and recommends the most appropriate course of action or solution
Ensures the delivery of high quality service in a cost effective manner by managing operating plan, staff, budget and unit costs, consistently meeting service level goals, and ensures timely quality call reviews and processing audits
Handles escalated issues related to staff, cases, process, and/or systems from both home office and field operations areas. Collaborates with internal customer, external vendors, and across divisional/department lines to resolve problems when necessary
Ownership of investment program procedures, ensures investment program accounts are managed according to program and regulatory requirements. Provides ongoing home office supervision/oversight function of investment advisory accounts to ensure supervisory integrity and compliance to ensure core fiduciary responsibilities are being met
Acts as division project owner, contributor, SME and/or lead and manages a variety of projects/enhancements from concept to completion including scope, time and budget. Ensures that all documentation requirements are satisfied as well as compliance with company and regulatory procedures
Ability to lead change management across the organization. This role interfaces directly with business clients, the field, other NM areas, strategic vendors and business system teams
Responsible for communicating on various levels, salary administration, conflict resolution, dealing with ambiguity and independently making quality decisions
Enhances field productivity, growth and retains customer assets by identifying system enhancements, operational efficiencies and collaborating with various service providers
Identifies improvement opportunities that will lower unit costs; implements process or technology improvements in an effort to improve the customer's experience and interactions with the company
Assists senior management with succession planning by identifying future leaders and develop all individuals to their highest potential
Incumbent will keep abreast of developments in the industry and anticipates the need for communicating with various internal teams and network offices
Other responsibilities may be assigned as necessary
Qualification
Required
Bachelor's degree with an emphasis in business, operations management or related field or equivalent experience
Minimum of seven years of related experience to include in depth knowledge and design/implementation of operational procedures and policies
Includes a minimum of two years in an operational management leadership position with proven management, human relations and interpersonal skills necessary to manage a group of people
Technical knowledge of the operational aspects related to financial services and products
Demonstrated ability to apply knowledge across complex business areas and manage projects and teams
Strong business acumen and demonstrated ability to learn new business concepts and procedures
Proven ability to be responsive to changing business needs, manage and prioritize concurrent assignments and handle ambiguity
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Demonstrated ability to anticipate future business consequences and trends
Experience working with internal and external customers towards meeting or exceeding customer expectations
Requires FINRA series 7 and 24
Company
Northwestern Mutual
Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, and investments.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Timothy Gerend
Chairman, President and CEO
Phil Odella
COO/CFO
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