Saint Vincent College · 8 hours ago
Service Desk Analyst
Latrobe, PA
Full-time
Onsite
Entry, Mid Level
2+ years expSaint Vincent College is an educational community that values the integration of professional aims with broader human purposes. The Service Desk Analyst performs first-level diagnosis and troubleshooting support for all end-users, documenting incidents and assisting with hardware and software maintenance.
Higher Education
Responsibilities
Serves as a role model of exemplarily customer service to faculty, staff, students, and guests of the College, Archabbey, Seminary and Parish by professionally and accurately using independent judgment to troubleshoot, diagnose, record, classify, correct, and close first-level requests via the phone or face-to-face, including (but not limited to) loss of service and user account requests
Act as a liaison between end users and the appropriate IT Department staff members to resolve service and change requests by assisting in the escalation and communication of unresolved requests through participation in second-level problem management and applying root cause analysis techniques in the development of temporary workarounds and/or permanent solutions
Organize, maintain, and inventory all active and stored computer, peripheral, and multimedia equipment and assist with installation, reallocation, and disposal
Administer IT incident and service requests for Technical and Application Services, including communication with the appropriate users and IT staff members, supervision and assignment of staff and student workers, evaluation of the feasibility of the request and the maintenance of appropriate records. Escalate incidents with the Managed Service Providers when required, communicate clearly with all parties involved, and ensure issues are tracked and resolved according to agreed service expectations
Assign student workers for IT Department tasks and provide training to student workers of College technologies including policy and procedures
Ensure working functionality of hardware and software resources by assisting with the setup, configuration, support, and preventative maintenance of access layer equipment and technology including all computer, multimedia, and peripheral equipment
Assist with network, telecom, audio/video, and system administration duties by helping ensure system software, operating systems, and user accounts are secure, operational, and permission based, and ensure files are backed up on a regular basis, and hardware, software, and licensing inventory is well organized and maintained
Assist with developing and applying testing and conversion techniques to test and transition hardware equipment and software applications into a production environment
Serves as a responsible and professional staff member by participating in IT staff meetings and other functions (training of users, project meetings, and institutional activities); ensuring documentation is created in-line with current standards and is properly maintained according to established procedures and other documentation of main and remote campuses
Assist with ensuring the Confidentiality, Integrity, and Availability of 'personal information' by protecting against any potential threats or hazards to the security or integrity of such information including unauthorized access to, or use of, such information in a manner that creates a substantial security risk of misuse, theft, or fraud
Qualification
Required
Associate's or Bachelor's Degree preferred
Minimum two years of Computer systems and Service (Help) Desk experience in a multi-platform environment
Must possess excellent interpersonal and communication skills, both verbal and written
Ability to work effectively and independently in a collaborative team environment and interact with a wide range of users including students, faculty, staff, and monks
Preferred
Experience preferred with PC Technical Support, Audio/Video Technologies, Microsoft Office 365, Windows O/S, Mac O/S, Linux, Help Desk Management, and Cellular/Wireless/Networking Technologies
Access to transportation
Must have reliable internet access outside of normal business hours to support critical incident response and infrequent work away from the office
Work outside regular office hours as needed
Occasional lifting and transporting of computing equipment, bending, stooping, crawling, and reaching
Company
Saint Vincent College
Saint Vincent College is a four year coeducational Catholic, Benedictine, liberal arts college located in Latrobe, Pennsylvania.
201-500 employees
H1B Sponsorship
Saint Vincent College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.66MKey Investors
Appalachian Regional Commission
2024-10-16Grant· $0.66M
Leadership Team
Joshua Guiser, CPA
Vice President for Finance/ CFO
Jeff Mallory
Executive Vice President/Chief Operating Officer
Recent News
2025-06-18
Seattle TechFlash
2025-03-27
2025-03-26
Company data provided by crunchbase