Capital One · 5 hours ago
Principal Associate, Enterprise Supplier Management (ESM) System Specialist
McLean, VA
Full-time
Onsite
Mid, Senior Level
$121K/yr - $138K/yr
3+ years expCapital One is a financial services company, and they are seeking a Principal Associate, Enterprise Supplier Management (ESM) System Specialist. The role is responsible for the configuration, testing, and ongoing support of vendor-hosted applications used to support Enterprise customers.
Financial Services
No H1B
Responsibilities
Designs, executes and tests implementation of system configurations/updates to support business demand for enhancements to existing capabilities
Manages periodic application upgrades, to include evaluation of new functionality, testing and overall project management
Triages, troubleshoots and resolves trouble tickets submitted (access issues, system issues, etc.)
Manages requests for system access
Facilitates recurring meetings with the Third Party provider and internal customers to resolve issues
Creates and maintains documentation, to include system settings, procedures and process workflows
Drives improvements to existing processes, methods and tools
Works on cross-functional teams to implement new features/functionality into the business as usual environment
Proactively manages risks in both individual and team delivery processes
Defines and maintains test cases with expected outcomes for application feature testing
Ensures the logging, tracking, communication and resolution of system issues and defects
Other job duties as assigned
Qualification
Required
Bachelor's Degree or Military Experience
At least 2 years of experience in Change Management
At least 2 years of experience in following formal change control procedures to deploy system configurations and updates in a production environment
At least 1 year of experience working with G-Suite applications
Preferred
3+ years of experience in Process Management experience
2+ years of experience in QA Testing and Software development
3+ years of experience in Information Security Awareness
3+ years of experience in data privacy and security principles as they relate to vendor-hosted applications
3+ years of experience in Vendor Management and working with third-party software providers to resolve issues and manage upgrades
3+ years of experience with configuring, maintaining, and troubleshooting a large-scale, vendor-hosted application (e.g., specific ERP, CRM, or P2P systems)
3+ years of experience in understanding of System Integrations
Proven ability to collaborate with and influence cross-functional teams with emphasis on the ability to articulate technical information to non-technical peers and leadership
Highly motivated and able to work both independently and within teams
Detail-oriented with excellent problem solving and communication skills
Quick learner who is able to multitask in a fast-paced environment with minimal supervision
Strong problem-solving and analytical skills
Benefits
Performance based incentive compensation
Cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-02-03
2026-01-25
2026-01-25
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