Subsplash · 3 hours ago
Sr. IT Support Engineer
United States
Full-time
Remote
Senior Level
$90K/yr - $96K/yr
5+ years expSubsplash is an award-winning team committed to creating impactful products for churches and non-profits. The IT Support Engineer role focuses on providing expert Tier 3 support and pioneering automated solutions to enhance operational efficiency.
PhotographySoftware
No H1B
Hiring Manager
Brooke Meyers
Responsibilities
Lead the administration of Okta and Google Workspace
Architect automated provisioning/deprovisioning workflows to ensure security and a 'Day 1 ready' onboarding experience
Own the Jamf Pro/Intune environment to maintain a Zero-Touch hardware lifecycle, ensuring devices ship directly to users and configure themselves without manual IT intervention
Identify and implement automation opportunities using tools like Zapier or Workato to bridge gaps between HRIS, Identity, and Communication platforms
Proactively identify ticket clusters and implement technical solutions, such as AI-powered Slack bots or API-based scripts, to increase ticket deflection and empower user self-service
Manage the deployment and health of our security stack via MDM
Provide dedicated IT support and oversight during Pacific Time business hours, ensuring consistent service levels for our remote workforce after the ET team concludes their day
Serve as a lead technical resource for intricate software, hardware, and SaaS connectivity challenges, utilizing deep diagnostics to find permanent solutions for remote users
Oversee the remote hardware lifecycle and vendor relationships, ensuring hardware procurement and shipping processes are efficient and within budget
Provide high-energy, delightful technical support via Slack, web, and remote-access tools, maintaining a strong connection with a distributed team
Develop the source of truth for IT processes
Create technical documentation and SOPs that ensure operational consistency across all time zones
Design and deliver remote training programs that teach users how to leverage our tech stack effectively, reducing 'how-to' inquiries and empowering self-reliance
Qualification
Required
5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams
Deep hands-on experience with Okta (IdM/SSO) in a production environment
Proficiency in Jamf Pro or Microsoft Intune for remote endpoint management
Demonstrated ability to use AI tools (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (Bash or Python) to eliminate repetitive tasks
Expert-level support for macOS and Google Workspace; comfortable supporting Windows as needed
Preferred
Jamf Pro (300 or higher), Okta Certified Administrator, or specialized security certifications (e.g., SC-300, GCW)
Familiarity with automation logic or low-code platforms (e.g., Workato, Zapier, Rewatch, or Tines) to create 'self-healing' IT workflows
Hands-on experience deploying or tuning AI-powered service desk tools (e.g., Rovo, Gemini, or specialized LLM-based integrations) to drive ticket deflection
Practical knowledge of SOC2, ISO 27001, or NIST standards, specifically regarding how IT operations support remote-first compliance
Benefits
Generous Paid Time Off
Medical Coverage
Dental Coverage
Vision Coverage
Short and long term disability and life insurance all free of charge
Competitive Compensation
401k Matching
Professional Development
Top of the Line Equipment
Referral Program
Parental Leave
Family-Friendly Culture
The chance to work side-by-side with thought leaders in emerging tech
Company
Subsplash
Subsplash is a design-centric software company. They are a design studio that creates beautiful user interfaces for anything with a screen.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-21Acquired
Leadership Team
Steve Testone
Chief Product Officer
Recent News
Morningstar.com
2025-09-17
2025-07-24
2025-07-23
Company data provided by crunchbase