NEOGOV · 6 hours ago
IT Support Technician, Senior
Victoria, TX
Full-time
Onsite
Mid, Senior Level
$23.26/hr - $28.20/hr
3+ years expNEOGOV is seeking a Senior IT Support Technician to provide advanced technical support to City staff. This role involves troubleshooting complex hardware and software issues, leading technical projects, and managing day-to-day operations of the City-wide IT systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides effective city-wide computer helpdesk support, including installations, upgrades, inventory management, and end-user technical assistance, with escalation and follow-up of complex issues to ensure timely resolution
Serves as an escalation resource for IT Support Technicians and assists with complex troubleshooting and problem resolution
Administers and supports assigned software applications, including configuration, upgrades, user permissions, and implementation, manages related technical projects
Provides support for network connectivity, print sharing, remote access, file sharing, and account administration
Maintains City desktops and laptops, including configuration, preventive maintenance, repairs, and hardware upgrades
Evaluates existing and merging technologies and provides recommendations for new or improved technology implementations
Provides technical training and guidance to City staff as needed
Assists in maintaining accurate and current inventory records of City computer hardware and software
Assists with software licensing compliance and version control
Qualification
Required
A valid state driver's license is required
Associate degree in Computer Science or a related field
Three (3) years of technical support experience; or an equivalent combination of education, training, and experience
Knowledge of Desktop computer operations and general computer maintenance and repair techniques
Knowledge of current software products and their application in a municipal or business environment
Strong working knowledge of Windows operation systems, PC hardware, peripherals, and workstations imaging
Working knowledge of client/server networking concepts, including TCP/IP, DHCP, DNS, print sharing, remote access, and file sharing
Knowledge of commonly used applications and tools, including Microsoft Office, PC configurations utilities, and Adobe products
Understanding of basic cybersecurity principles and best practices
Must be able to troubleshoot, diagnose, and resolve complex hardware, operating system, and software issues
Must be able to clearly communicate technical concepts and solutions to non-technical users, both verbally and in writing
Skill in maintaining accurate technical documentation, system records, and inventory information
Ability to organize work and prioritize tasks and meet deadlines in a fast-paced support environment
Benefits
Health, dental and vision insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Texas Municipal Retirement System (TMRS) with a 2:1 City match
Short and long-term disability
Holidays
Vacation
Sick leave
Paid parental leave
Longevity pay
Credit union
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase