NeighborHealth · 7 hours ago
Customer Service Rep II
Revere, MA
Full-time
Hybrid
Entry Level
$21/hr - $21/hr
1+ years expNeighborHealth is one of the largest community health centers in the country, serving the greater Boston area with a commitment to health and well-being. They are seeking a friendly and hard-working Contact Center Representative fluent in both English and Spanish to support clinical departments by answering patient calls, scheduling appointments, and coordinating refill requests.
Child CareElder CareHealth CareMedicalPrimary and Urgent Care
Responsibilities
Schedule, reschedule, and cancel appointments
Document clear and concise messages and route appropriately
Appropriately transfers calls to other departments when required
Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
Process refill requests accurately and effectively, according to guidelines
Conduct outreach calls on behalf of clinical departments
Qualification
Required
HS Diploma/GED required
Excellent written and verbal communication, judgment and problem solving skills
Minimum of 1 year customer service, administrative, or call center experience
Bilingual fluency Spanish/English required
Proficient in Microsoft Office Suite
Preferred
Knowledge of medical terminology and experience working with electronic medical record technology a plus
Benefits
Medical, dental, and vision coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
Paid holidays, vacations, sick, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.
Company
NeighborHealth
NeighborHealth offers comprehensive care for elderly, focusing on medical, social, and home care services.
1001-5000 employees
H1B Sponsorship
NeighborHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase