Neighbors Federal Credit Union · 17 hours ago
Direct Loan Processor
Contact/Support, Baton Rouge, LA, US
Full-time
Onsite
Entry, Mid Level
$40K/yr - $51K/yr
2+ years expNeighbors Federal Credit Union is seeking a Direct Loan Processor responsible for processing, funding, and ensuring quality control of loan applications. The role involves interacting with members to gather necessary information, preparing loan documents, and maintaining compliance with regulatory requirements.
Financial Services
Responsibilities
Represent the credit union to members in a courteous, professional manner. Provide prompt, efficient, and accurate service in processing transactions
Communicate with members via phone, text, email, or video chat to gather the items necessary to close the loan (i.e. verification of income, employment, payoffs, etc.)
Check loan file for accuracy and completeness and prepare loan for documentation processing
Create loan documents and any other supporting documentation that may be required. Send loan documents for signing
Set closing appointments with a branch employee if it is needed
Disburse funds as is required by loan type and departmental procedures
Set up automatic payments per member’s drafting preference
Responsible for issuing GAP and MRC policies
Ensure all documents have been signed and communicate with member and sales team if loan documents have expired
Perform quality control/quality assurance on loan packets to prevent errors or deviations from specifications, ensuring that all files meet guidelines and policy standards
Work with Loan Support to ensure lien is perfected on collateralized loans. Print and package titling documents as needed
Set up and fund new deposit accounts generated by the sales team
Responsible for sending out initial HELOC disclosures
Work applicable help desk tickets for the cancellation/addition of ancillary products
Maintain working knowledge of automated computer software including the core system, loan origination system (LOS), and other specific product software
Maintain knowledge of and comply with regulatory requirements such as the Bank Secrecy Act and security protocols as it relates to this position
Perform other duties and responsibilities as required or assigned
Qualification
Required
High school diploma or equivalent
Two years lending-related experience in a financial institution or a college degree preferred
Ability to read and write
Ability to count and deal with numbers and details effectively
Ability to deal effectively with people at all levels, orally, in writing, or by phone
Ability to effectively and efficiently communicate orally, in writing, and by phone
Ability to deal with members effectively (friendliness, tact and diplomacy)
Ability to learn, apply, and communicate knowledge of policies and procedures of the loan department
Ability to learn, apply, and communicate knowledge of credit union products and services
Ability to coordinate, process and analyze lending documentation and decisions
Ability to make sound decisions on issues and justify them
Ability to work independently and with little supervision
Ability to input and retrieve data from computer
Ability to use a calculator
Ability to type quickly and accurately
Ability to compose letters and memorandums
Ability to use and learn office machines (i.e., copier, fax, terminals)
Ability to use the automated loan application software
Proficient PC skills
Ability to obtain and maintain a Louisiana credit license and NMLS ID
Preferred
Two years lending-related experience in a financial institution or a college degree
Company
Neighbors Federal Credit Union
Neighbors Federal Credit Union is a credit union offering consumer and business services to anyone who lives, works, or worships.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jody Caraccioli
CFO
Recent News
Bank Automation News
2025-02-13
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