Goodwill Industries of Southern New Jersey and Philadelphia · 14 hours ago
CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME
Bordentown Store - Bordentown, NJ 08620
Full-time, Part-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrGoodwill Industries of Southern New Jersey and Philadelphia is seeking a Customer Service Associate Trainee for a part-time position. The role focuses on engaging customers, processing transactions, and maintaining store organization while adhering to company policies and safety procedures.
Non-profit Organization Management
Responsibilities
Follow all Goodwill policies and safety procedures. Must possess professional etiquette
Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month
Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements
Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity
Train to complete opening and closing procedures as necessary
Must stock and maintain sales floor with newly processed merchandise
Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture
Maintains sales floor by recovering sales floor and dressing rooms
Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor
Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements
Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.)
Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform
Regular attendance is required
All other essential duties as assigned
Qualification
Required
Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner
Honesty/Integrity Ability to be truthful and be seen as credible in the workplace
Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions
Reliability The trait of being dependable and trustworthy
Enthusiastic Ability to bring energy to the performance of a task
Accuracy Ability to perform work accurately and thoroughly
Ability to communicate and understand instructions, both verbal and written, in English
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours
Ability to meet physical demands of position
Vision corrected to within normal limits
Ability to function in a hectic work environment with occasional periods of high stress
Benefits
Medical
Prescription
Dental
Vision
Life
Accidental Death & Dismemberment
Short-Term Disability
Long-Term Disability
PTO/Holidays
Discounts
Credit Union
Voluntary Benefits
Mylo
Company
Goodwill Industries of Southern New Jersey and Philadelphia
Goodwill® is all about putting people to work.
Founded in 1948
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen Castro
Chief Financial Officer
Company data provided by crunchbase