Valet Living · 11 hours ago
Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions
United States
Full-time
Remote
Entry Level
2+ years expValet Living is a company focused on delivering exceptional client experiences. They are seeking a Bilingual Order Processor who will manage order processing, support clients, and ensure seamless service delivery.
CommercialFacility ManagementService Industry
Responsibilities
Manage Order Processing: Accurately create, process and research service work orders in our system, ensuring client needs are addressed quickly and effectively
Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client issues or escalate as needed
Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support
Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery
Client Experience: Deliver an exceptional client experience and support high customer‑satisfaction outcomes through assessing client needs, providing fast and professional communication, offering proactive updates, ensuring accurate order processing, and building strong, trust‑based client relationships
Administrative Support: Maintain accurate client, property, and order information in internal systems
Qualification
Required
2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus
High school diploma or GED required
English/Spanish required
Able to assess complex service requests, identify potential issues, apply sound judgment, and determine the most effective path forward while maintaining accuracy and compliance
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism
Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment
Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision
Communicates effectively with cross-functional teams, contributes positively to a team environment, and supports shared goals
Demonstrates a strong sense of ownership, accountability, and responsibility for both individual work and team success
Preferred
Additional coursework or degree preferred
Salesforce & Talkdesk experience highly preferred
Benefits
Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
Company
Valet Living
Valet Living is a pioneer of the doorstep collection amenity and innovator in turn services, maintenance support and pet solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.27M2020-11-23Acquired
2018-02-05Seed· $0.27M
Leadership Team
S
Shawn Handrahan
President and Chief Executive Officer
R
Robert Casagrande
Chief Technology Officer
Recent News
2025-09-29
Company data provided by crunchbase