American National · 18 hours ago
Senior Triage Specialist
US NE - Omaha
Full-time
Onsite
Mid, Senior Level
$35.26/hr - $41.14/hr
1+ years expAmerican National is a leading provider of wealth and insurance solutions, and they are seeking a highly capable Senior Triage Specialist to join their team in Los Angeles. The role involves adjudicating fast track claims and providing clerical triage support, with opportunities for career growth within the insurance industry.
Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsuranceLife Insurance
No H1B
Responsibilities
Under technical direction and within standard limits and authority provide clerical support to claims adjusters to facilitate timely and accurate management of commercial claims
Under close supervision and technical direction, works within narrowly defined limits and authority, provide clerical support to claims adjusters to facilitate timely and accurate management of commercial claims
Responsible for making adjustments to solve problems. Expected to independently propose solutions to problems through drawing from prior experiences, with analysis of the issue
Learn and develop an understanding of the insurance marketplace, including policy contract language and intent
Update new and existing claims in claims database and contact brokers as needed
Actively manage fast track caseload
Manage diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution
Properly set initial claim reserves
Screen all incoming phone calls, assess and assign out to proper party
Retrieve and work general voice mailbox
Prepare written correspondence
Electronic and paper filing as needed
Determining coverage and adjuster assignment
Investigating the claim - this requires calling the claimant, insured
Processing mail and prioritizing workload
Technical information gathering, through ordering reports, contacting police departments for vehicle/ equipment recovery
Responsible for telephone calls from various parties (insured, claimant, etc.)
Have an appreciation and passion for strong claim management
Qualification
Required
One year insurance experience (required)
Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable)
Polished and professional written and verbal communication skills. The ability to read and write English is required. The ability to read and write Spanish is not required, but helpful
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines
An eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster
Intellectual curiosity – the ability to consistently consider all options and is not governed by conventional thinking
Client focus – the ability to effectively determine specific client needs and to provide value added solutions
Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals
A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
Finding a way to achieve success through adversity
Being solution (not problem) focused
Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information
Detail oriented with initiative
Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly
Excellent analytical skills
Proficient in the use of computer programs, including Word, Excel, and Outlook
Must demonstrate a desire for continued professional development through continuing education and self-development opportunities
Preferred
General knowledge of commercial workers' compensation insurance strongly preferred
Bachelor's degree from an accredited university is strongly preferred
Benefits
Health
Dental
Vision
401(k) with company match
Paid time off
Professional development opportunities
Company
American National
American National is an insurance company that provides life insurance, health insurance, and auto insurance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-09Acquired
Leadership Team
M
Matthew Ostiguy
Senior Vice President, P&C Chief Operating Officer, American National Insurance Company
Recent News
2025-12-01
2025-12-01
American National Insurance, LLC
2025-10-31
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