JPMorganChase · 7 hours ago
Collections: Auto Recovery Specialist III
2118 E Elliot Rd, Tempe, AZ, 85284, US
Full-time
Onsite
Mid LevelJPMorganChase is a leading financial services firm that helps customers achieve their financial goals. As a Collections Specialist III, you will mitigate financial loss by negotiating payments and offering solutions for delinquent accounts while utilizing computer literacy and customer service skills.
Asset ManagementBankingFinancial Services
Responsibilities
Handle inbound and outbound customer interactions, utilizing expert computer literacy skills to navigate systems and retrieve account information
Apply expert customer service skills to understand customer situations, empathize with their concerns, and maintain a positive brand perception throughout the interaction
Utilize expert negotiation and influence skills to persuade customers to agree on payment plans or solutions that are mutually beneficial and acceptable
Select and implement the most appropriate pre-established solutions to resolve delinquent or overdrawn accounts, based on customer eligibility and circumstances
Begin to explore the application of artificial intelligence in understanding customer data and enhancing decision-making processes
Qualification
Required
Baseline knowledge or equivalent expertise in collections processes, including negotiation of payments and resolution of delinquent or overdrawn accounts
Demonstrated ability to use computer systems and related technology to retrieve account information and manage customer interactions
Proven experience in customer service, with a focus on understanding customer perceptions and responses at all touch points
Ability to apply negotiation and influence skills to persuade customers and develop mutually beneficial solutions
Initial understanding of artificial intelligence and its potential applications in enhancing decision-making processes in a collections environment
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase