Indorama Ventures · 4 hours ago
Customer Service Advisor II
Clear Lake, TX
Full-time
Onsite
Entry, Mid Level
2+ years expIndorama Ventures is a global leader in the chemical industry, seeking a Customer Service Advisor II to manage relationships and orders for key customer accounts. The role involves ensuring proficient customer service, managing delivery issues, and collaborating with various stakeholders to meet customer requirements.
ChemicalManufacturingTextiles
Responsibilities
Effectively and efficiently manage workload including order count, call, and email volumes, including proficiency in multi-tasking, resolving competing priorities, meeting requested deadlines, troubleshoot issues, and provide excellent written and verbal communication with required parties
Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing, and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency
Provide assistance to other CSAs and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations
Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans
Qualification
Required
Associate's degree in Technical/Business or related field with 2+ years of experience
High School diploma or equivalent and 4+ years of related experience
Experience with an ERP System
Ability to resolve difficult and complex issues and to work with cross-functional departments
Demonstrate organizational skills
Demonstrate sense of urgency, flexibility, and adaptability
Proven ability to multi-task in a fast-paced and often high stressed environment
Willing to meet and exceed customer expectations daily with willingness to 'own' situations as they arise
Must have a level of proficiency with Internet, Email and Microsoft programs
Infrequent business travel
Preferred
SAP preferred
Benefits
Health insurance
WellHub / TotalPass
Life insurance
And other exclusive benefits
Company
Indorama Ventures
Indorama Ventures is a chemical company that engages in the integrated PET, olefin, fiber, packaging, and specialty chemicals segments.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
BBVA en México
2025-02-07Post Ipo Debt· $30M
2010-02-05IPO
Leadership Team
Deepak Kedia
COO & Board Member at Indorama Ventures Olefins LLC, USA
Capt. Raymond Heman (MBA, MSc, FCILT)
Chief Procurement & Supply Chain Officer - Regional Head for NAMR, Combined PET
Recent News
2026-01-19
Bangkok Post
2025-12-22
Company data provided by crunchbase