Corpay · 23 hours ago
Lead Assistant Manager
Brentwood, TN, USA
Full-time
Hybrid
Mid, Senior Level
3+ years expCorpay is a global leader in business payments, and they are seeking a detail-oriented, customer-focused Lead Assistant Manager to support the leadership and daily operations of their Corporate Payments Implementation team. This role involves overseeing the customer onboarding process, ensuring smooth coordination across internal teams, and supporting the successful deployment of AP solutions.
Financial ServicesFinTechPaymentsRisk Management
Responsibilities
Provide day‑to‑day guidance, coaching, and operational support to Project Managers
Assist in onboarding, training, and supporting new team members
Help monitor team performance, identify gaps, and escalate performance concerns as needed
Support delegation of tasks and ensure consistent execution of implementation best practices
Assist in managing and optimizing the customer onboarding workflow to ensure accuracy, efficiency, and timely delivery
Document and update process steps, tools, SOPs, and training materials
Identify operational bottlenecks and recommend improvements for scalability and productivity
Support leadership with implementing short‑ and long‑term process enhancements
Partner with Project Managers to ensure customers receive a seamless onboarding experience
Help oversee smooth internal and external handoffs across Sales, Engineering, Support, and Customer Success
Support issue resolution by coordinating resources, escalating blockers, and ensuring customers receive timely follow‑up
Promote a proactive, customer‑centric approach to onboarding and product adoption
Coordinate with Engineering, Operations, and other internal teams to support project success and customer timelines
Assist in communicating product updates, process changes, or system enhancements to the Implementation team
Partner with Sales to ensure accurate handoffs and consistent customer expectations
Build strong working relationships across the business
Assist with reviewing team metrics, onboarding reports, and customer activity dashboards
Help prepare reporting for leadership, including performance metrics and trend analysis
Support Salesforce data integrity by reviewing entries, assisting with report creation, and monitoring usage
Collaborate with Sales Operations on metrics and documentation
Qualification
Required
Bachelor's Degree in Business, Communications, or related field, or equivalent experience
3–5 years of experience in customer onboarding, account management, project coordination, or a related operations role
Experience working with CRM tools (Salesforce preferred) and project management software (e.g., Wrike)
Strong problem‑solving skills with a proactive and customer‑focused mindset
Excellent written and verbal communication abilities
Ability to support and influence others through coaching, feedback, and positive collaboration
Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Travel Flexibility: Domestic travel may be required
Benefits
Medical, Dental & Vision coverage available the first month after hire
Automatic 401(k) enrollment (subject to eligibility)
Virtual fitness classes
Robust PTO including holidays, vacation, sick, personal, and volunteer time
Employee discounts (wireless, gym, rental car, etc.)
Company‑wide recognition programs and contests
Opportunities for professional development and career advancement
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
H1B Sponsorship
Corpay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (14)
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
Seeking Alpha
2025-03-18
Business Wire India
2025-02-21
Company data provided by crunchbase