Optimas Solutions · 16 hours ago
Senior Quality Manager
Wood Dale, IL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expOptimas Solutions is seeking a Senior Quality Manager to provide strategic oversight and leadership across multiple customer business segments within the Americas distribution organization. This role is critical for ensuring high-quality customer experiences while managing operational risks and aligning with enterprise quality objectives.
IndustrialManufacturingRetail
Responsibilities
Provide senior quality leadership across multiple customer segments, owning execution of customer quality strategy and alignment with enterprise quality objectives
Serve as the primary escalation authority for high-risk, high-impact customer quality issues, balancing customer expectations, operational risk, financial exposure, and business priorities
Partner directly with the Senior Director of Quality on organizational planning, resource allocation, talent development, and succession planning across the Americas Quality organization
Lead and develop Quality Managers and senior Quality Engineers, establishing performance expectations, coaching standards, and development pathways to build a strong quality leadership bench
Represent the voice of the customer in senior-level operational, commercial, and quality decision-making, including QBRs, APQP activities, launch readiness, and executive escalations
Own quality performance governance for assigned segments, including quality inventory, customer complaints, audit findings, corrective action effectiveness, and systemic risk trends, ensuring timely and effective resolution through structured problem-solving (8D, CAPA)
Ensure compliance with ISO 9001, customer-specific requirements, and internal QMS standards; lead customer audits and formal quality inquiries
Drive continuous improvement and quality-related cost containment, including mitigation of customer chargebacks, recovery actions, and proactive risk reduction
Qualification
Required
Bachelor's degree in Engineering, Quality, or a related technical field preferred; equivalent experience in quality leadership and customer-facing roles will be considered
10+ years of progressive experience in quality engineering and/or quality leadership roles, including significant customer-facing responsibility in complex, fast-paced environments
Demonstrated experience providing senior-level leadership, including leading managers and/or senior technical professionals across multiple teams or business segments
Advanced working knowledge of Core Quality Tools (APQP, FMEA, MSA, PPAP, Control Plans) with the ability to apply them strategically across varied customer and operational contexts
Strong expertise in root cause analysis, corrective and preventive action (CAPA), and ISO 9001 compliance; experience with IATF or similar industry standards is a plus
Proven background in manufacturing, supplier quality, or industrial environments, with experience navigating high-volume operations and customer-specific requirements
Experience leveraging ERP systems and quality data tools (e.g., Microsoft Office, Tableau or equivalent) to analyze trends, drive decisions, and communicate performance to senior stakeholders
Strong executive-level communication skills, with the ability to influence cross-functional leaders, customers, and senior management
Preferred
Industry experience in automotive, industrial, or engineered products preferred; fastener or component manufacturing knowledge is an advantage
Professional certification such as CQE or Six Sigma Green/Black Belt preferred, or equivalent demonstrated expertise
Company
Optimas Solutions
Optimas is a global manufacturer/distributor and service provider of fastening and supply chain solutions for manufactures seeking to improve their efficiency and profitability.
1001-5000 employees
H1B Sponsorship
Optimas Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (4)
2022 (3)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2015-06-01Acquired
Leadership Team
Daniel Harms
Chief Executive Officer, Americas
Mike Tuffy
CEO, International
Recent News
2022-10-12
Company data provided by crunchbase