SOVRA · 22 hours ago
Supplier Success Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expSOVRA is a leading public procurement platform trusted by numerous government agencies and suppliers across North America. The Supplier Success Manager is responsible for building strong relationships with suppliers, guiding them through engagement opportunities, and collaborating with internal teams to ensure supplier readiness and success.
GovTechInformation ServicesProcurementSoftware
No H1B
Responsibilities
Serve as the primary point of contact for an assigned portfolio of suppliers
Build strong, trust-based relationships through regular phone and video conversations
Proactively engage suppliers to understand their goals, challenges, and priorities
Act as a strategic point of contact and ongoing advisor
Collaborate with suppliers to develop and maintain business or partnership plans
Facilitate planning discussions that define goals, focus areas, and priorities
Align supplier objectives with available engagement and promotion opportunities
Drive accountability by tracking progress and agreed-upon next steps
Actively recruit and prepare suppliers to participate in contract promotion activities, including:
Webinars and buyer presentations
Co-marketing initiatives
Educational or outreach events
Coach suppliers on how to effectively present their contracts and value to public-sector buyers
Encourage supplier involvement through proactive outreach and relationship building
Maintain momentum by ensuring follow-up actions are completed and documented
Re-engage suppliers after engagement initiatives to assess outcomes and next steps
Ensure consistency and continuity across supplier interactions
Partner with marketing, program, and operations teams to align supplier activities with organizational initiatives
Share supplier feedback and insights to inform improvements and future planning
Support internal initiatives aimed at improving supplier engagement and experience
Accurately document supplier interactions, business plans, and follow-up actions in the CRM
Maintain clear records that support reporting, planning, and continuity across teams
Ensure supplier activity and engagement data is current and reliable
Qualification
Required
3–6+ years of experience in customer success, account management, partnerships, or client services
Proven ability to build relationships through live conversations and consultative engagement
Experience developing and managing business plans or strategic account plans
Strong communication and facilitation skills
Highly organized with strong follow-through and attention to detail
Comfortable working cross-functionally
Experience working with suppliers/vendors
Experience in public sector, government procurement, or cooperative purchasing environments, an asset
Familiarity with webinars, virtual events, or co-marketing initiatives, an asset
Experience working in a SaaS and/or GovTech, an asset
CRM experience (HubSpot or similar), an asset
15 to 20% travel is required
Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time
Must be physically located in one of the following states: NJ, NY
Benefits
We provide a work environment free from discrimination and harassment.
We are committed to ensuring pay equity across our organization and regularly review our compensation practices.
Company
SOVRA
SOVRA is committed to revolutionizing public procurement with innovative solutions and deep sector expertise.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-11Acquired
Leadership Team
Pat Stutz
VP. Operations and Finance
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-07-12
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