Johnston & Murphy · 2 weeks ago
Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)
United States
Full-time
Remote
Entry Level
$15.50/hr - $15.50/hr
1+ years expJohnston & Murphy is seeking a Bilingual Customer Service Representative to engage with their Journeys customers. The role involves handling inbound customer interactions related to orders and providing product and website knowledge to enhance customer experience.
ApparelRetail
Responsibilities
Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary
Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information
Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention
Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs)
Ensuring and maintaining the safety, security, and privacy of all customer information
Completing additional tasks as required to support business needs
Qualification
Required
High school diploma or GED
Strong verbal, written, and interpersonal communication skills
Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations
Proficiency in learning and using new software applications
Excellent problem-solving and conflict resolution skills
Strong attention to detail and ability to multitask effectively
Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding
Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement)
Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality
Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system
RAM: Minimum of 16 GB
Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup)
Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours
Web Camera: Integrated or external webcam
Mouse: External mouse required
Cell Phone: Must have Wi-Fi capability and a charger
Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed. Minimum speed: 50 Mbps download / 5 Mbps upload. Recommended speed: 100+ Mbps download / 10+ Mbps upload
Power: Devices must remain charged at all times to avoid work disruptions
Verification: All equipment and internet access are your responsibility and will be verified during onboarding
Preferred
1-2 years of customer service or retail experience preferred
Benefits
40% off employee discount at all Genesco retail locations and online.
Advancement opportunities within the first 6 months of employment.
Weekly pay
Dental, Life, Medical, and Vision coverage and insurance.
401K Contribution program.
Journeys and Genesco Scholarship programs.
Tuition and Student Loan Repayment assistance.
Employee Assistance – Mental Health, Financial Planning, and Legal Advice.
Company
Johnston & Murphy
Johnston & Murphy is for a premium selection of men's and women's shoes, accessories, apparel and gifts.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Connie Cartmill
Vice President of Retail
H
Heather Marsh
VP, Customer Experience
Recent News
Twin Cities Business
2025-10-22
Retail Dive
2025-10-01
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