BCS365 · 13 hours ago
ServiceNow Manager
United States
Full-time
Remote
Senior Level
$124K/yr - $182K/yr
7+ years expBCS365 is a company that empowers businesses to thrive by providing innovative IT solutions and cyber security services. They are seeking a ServiceNow Manager who will be the subject matter expert for all modules within ServiceNow, managing a team of developers and collaborating with business leaders to design and implement core ServiceNow capabilities.
Cloud ManagementDevOpsIT InfrastructureIT ManagementMobile DevicesNetwork SecuritySoftware
No H1B
Responsibilities
Manages a team of developers, vendors and administrators who support the ServiceNow application
Leads the design, development, and continuous improvement of solutions in ServiceNow for internal and external projects
Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects
Creates and maintains reports and dashboards
Leads the support, administration, and maintenance of ServiceNow platform and associated applications
Creates and maintains API and data integrations between the platforms and other services and applications
Develops system integrations and process automation to meet the business and client goals and objectives
Monitors health, usage, and overall compliance of ServiceNow applications
Loads, manipulates, and maintains data between ServiceNow and other systems
Leads and participates in administration of ServiceNow to include upgrades and updates
Serves as ServiceNow technical contributor, maintains technical expertise, relevant industry standards, and best practices
Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints
Researches and resolves more complex technical problems in both production and non-production environments
Develops creative technical solutions to complex problems
Exercises judgment in methods, techniques, and evaluation criteria for obtaining results
Applies technical expertise and knowledge to other related disciplines
Appropriately identifies and assesses risk when business decisions are made, including but not limited to compliance and operational risks
Demonstrates consideration for BCS365’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues
Perform other related duties as assigned
Qualification
Required
BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline, or equivalent experience
Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment
Experience in Custom Application Development using ServiceNow
Proficiency in ITIL practices and Incident Management tools within ServiceNow
Strong business and analytical skills with the ability to recommend solutions
Strong problem-solving and troubleshoots skills
Experience being a product owner with a technical background in development
Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership
Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing
Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows
Experience in collaborating with technical teams and business leaders
Strong communicator skills
Skilled in requirements gathering and documentation
Preferred
Experience with integrations from ServiceNow to other applications via API connections is a plus
Benefits
Insurance Coverage You Can Depend On (Health, Dental, Vision, Life/AD&D, Short-Term Disability, Long-Term Disability)
Generous Time Off
401k Retirement Plan with Company Match
Peer-to-Peer Recognition
Learning and Development
Pet Insurance
Fun On and Off-Site Events
Referral Bonus Program
Employee Assistance Program
Company
BCS365
BCS365 offers data encryption, mobile device management, cloud, MS office 365, DevOps, IT support, IT consulting, and monitoring services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Roy Abiyounes
Chief Technology Officer
Kim Abiyounes
COO
Recent News
PRNewswire
2023-04-25
Company data provided by crunchbase