Marmon Foodservice Technologies · 4 hours ago
Customer Service Representative (Bilingual English - Spanish)
Westlake, OH
Full-time
Hybrid
Entry Level
1+ years expMarmon Foodservice Technologies is part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway. They are seeking a Bilingual Customer Service Representative responsible for processing incoming calls for customers with various account statuses while maintaining positive relationships with distributors and customers.
CommercialFood and BeverageMachinery ManufacturingManufacturing
Responsibilities
Adequately process all incoming calls on up-to-date, delinquent, closed or charged-off accounts
Recognize specific scenarios to require specific collection questions answered in compliance with the FTCPA
Properly request all UCFS collection letters (including Attorney letters)
Process end-of-month repurchases
Appropriately request RPC and Accurint reports
Effectively use all options available on the Collection and Inquiries system menus
Identify customer disputes and appropriately code disputes for the problem resolution queue
Utilize the Internet for skip tracing purposes
Schedule one time or recurring EFT bank payments for customer
Schedule one time or recurring credit/debit card payments for customer
Properly process specific customer requests through the flag for review reports
Appropriately request microfilm
Perform additional assignments as required to assist in achieving Team and Company goals
Cross trained to assist in other departments
Point of reference for new employees during on-the-job training
Handle escalated customer issues that require more expertise or authority to resolve
Manage a higher volume of customer inquiries (KPI Based) without compromising quality of service
Must be well-versed in the company's policies and procedures, ensuring compliance and consistency in customer interactions
Must have in-depth understanding of the company's distributor verticals enabling them to provide detailed assistance and customer satisfaction
Qualification
Required
High school diploma or equivalent required
One year collection experience
One year Call Center experience
Knowledge of Billing and Collections procedures
Pass Inbound Skills Assessment Test/Acceptable Key Strokes
Company
Marmon Foodservice Technologies
Marmon Foodservice Technologies manufactures and supplies commercial food and beverage equipment.
1001-5000 employees
H1B Sponsorship
Marmon Foodservice Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Kristin Johnson
Human Resources Business Partner
Recent News
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