Orlando Credit Union · 15 hours ago
Teller
Clermont, FL, US
Full-time
Onsite
Entry Level
1+ years expOrlando Credit Union is seeking a Teller for their Clermont Branch, responsible for performing a variety of member transactions accurately and confidentially. The role includes balancing daily transactions, maintaining security of cash, and actively cross-selling credit union products and services.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Demonstrates a strong member focus through consistent, exceptional service
Creates a memorable member experience by cultivating, maintaining, and enhancing relationships with members through proactive outreach efforts in person, over the phone, or other channels as appropriate
Develops, maintains, and demonstrates a working knowledge of credit union member service standards, policies, procedures, and applicable state and federal government rules
Deliver seamless, accurate service that enhances the member experience. Handle requests confidently, limit unnecessary transfers, and provide helpful direction when needed—always in alignment with credit union standards and regulations
Performs routine teller services, account maintenance that includes changes to names, addresses, telephone numbers, and issuing or reordering debit, credit, or replacement ATM cards. Posts deposits, loan payments, and transfers funds between accounts. Complex teller services i.e., GL entries, vault balancing, etc
Responsible for completing daily, weekly, or monthly: balancing sheets; night drop and mail depository log; daily timecard management; CTR and SAR documentation; captured ATM cards; audits for cash, negotiable instruments, ATM’s, cash machines and branch
Maintains accurate records of transactions and balances daily work
Answer incoming calls and assist with specific inquiries
Exhibits positive, constructive, and supportive behavior with members and co-workers. Always demonstrate calm demeanor and appropriate tone
Stays abreast of promotions and cross-sells the credit union’s complete line of products and services
Educates members on emerging Credit Union technology and digital solutions and assists members with a variety of inquiries and account issues while providing general credit union information
Support the Credit Union's culture of compliance by understanding and complying with all federal and state regulations, including the Bank Secrecy Act and OFAC as applicable, including but not limited to adherence with BSA/AML and OFAC policies and procedures regarding large currency transactions, monetary instruments, wire transfers, member identification, OFAC screening, the completion of training, and reporting suspicious activity to the BSA Officer
Performs other duties as assigned
Qualification
Required
A minimum of 12 months of retail or customer service experience, preferably in a bank/credit union environment
A high school education or GED
Strong written, oral, and interpersonal skills
Detail oriented, organized, accurate, able to work under pressure, ability to adapt to change, and problem-solving skills
Good judgment and decision-making skills
Must truly enjoy directly working and building relationships with people across a wide variety of dispositions and personalities
Ability to analyze member needs and make appropriate product/service recommendations
Display courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization
Demonstrate an unsurpassed commitment to exceptional member service and teamwork
Ability to learn and apply knowledge of all credit union accounts and services including electronic services
Ability and willingness to refer credit union products and services
Strong technology capabilities
Candidates must satisfactorily pass a criminal background check, drug screening, and credit check
Reliable transportation is necessary to fulfill the requirement of working from different locations or branches
Candidates and employees may be assessed for their ability to perform the position's essential duties
Benefits
Medical insurance
Dental insurance
Vision insurance
Paid Life insurance
401(k) with company match
Paid time off
11 Paid holidays
Employee discounts
Tuition Reimbursement Program
Professional Counseling & Family Support
Additional benefits
Company
Orlando Credit Union
Orlando Credit Union is a banking firm that provides banking and financial services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3MKey Investors
Southeastern Credit Union Foundation
2024-05-20Debt Financing· $3M
2023-07-26Grant
Leadership Team
Suzanne Weinstein
President & CEO
David Duncan
Vice President of Member Experience and Head of Marketing, Public Relations, and Communications
Recent News
2025-07-04
2025-07-04
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