Fluidra North America · 3 hours ago
Technical & Warranty Support Rep I - IoT
Carlsbad, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $26/hr
0+ years expFluidra North America is looking for a Technical & Warranty Support Rep I - IoT to join their team in Carlsbad, CA. This role involves providing troubleshooting and installation assistance, warranty support, and customer service for web-connected devices, while documenting interactions and processing orders as needed.
Consumer GoodsManufacturingWater
Responsibilities
Provide support to pool owner customers for inquiries surrounding web-connected device (iAquaLink, etc) troubleshooting, installation, warranty processes and other Fluidra programs
Review and authorize warranty service work to be performed by independent service companies
Attend technical training classes in an effort to maintain current with troubleshooting of web connected products
Work with other team members to help achieve overall department goals and tasks
Other duties as assigned
Qualification
Required
Call center experience, customer service experience, or equivalent background supporting customers
Must be able to type 40 WPM
Possess a technical aptitude for routers, WiFi, cell phone applications, and computers
Must be able to work in a fast-paced environment and have the ability to multi-task
Must take direction well and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim
At least 6 months of 'hands on' troubleshooting and/or repair experience desired
Strong written and verbal communication skills
Preferred
Experience in the pool and spa industry or related technical service environment
Call center experience in a technical or warranty support role
Familiarity with Oracle EBS or similar ERP/CRM systems
Proficiency with Microsoft Office tools (Outlook, Word, Excel)
Benefits
2 weeks of paid vacation
9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
11 paid Holidays
Full range of health benefits including medical, dental & vision, short & long-term disability
401(K) matching (100% of first 3% contributed, 50% of the next 2%)
Health and wellness programs / gym reimbursement
Educational assistance up to $7,000 per year
On-site self-service café / free gourmet coffee stations
Company sponsored FUN events!
Generous product discounts
Company
Fluidra North America
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential and commercial pool markets, globally.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Christina Kim, CSP
HSE US Business Partner
Julie Welch
Human Resources Business Partner
Recent News
EIN Presswire
2025-01-28
Company data provided by crunchbase