Qualtrics · 16 hours ago
Analyst, Renewal Management
Provo, UT
Full-time
Hybrid
Mid LevelQualtrics is a leader in Experience Management, dedicated to helping brands deliver exceptional experiences. The Analyst, Renewal Management role focuses on managing customer renewals, driving cash flow, and optimizing retention strategies to ensure the success of the business.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
You attain a high renewal rate and customer retention in your book of business
You guide customers through the entire renewal journey in a timely manner (e.g., prior to contract expiration) to ensure they don’t experience any disruption in access to the Qualtrics platform
You identify, anticipate and mitigate account risk by working closely with Sales and Customer Success to successfully strategize and steer through challenging customer situations
You accurately forecast where your renewal rate will land by leveraging key insights from customer usage, sentiment and direct customer interactions along the renewal journey
You provide a great customer experience - in each and every interaction - to help ensure that each client is invoiced on time, driving cash flow for the business
You prioritize the highest value add activities to hit your personal and team quarterly renewal rate targets
You provide an energetic, ‘can-do’ attitude that exemplifies Qualtrics values that help foster creativity in problem-solving, high team engagement and an overall positive environment for the Renewal Management team to thrive
You support and provide relevant guidance to the rest of the Renewals Management team to maintain a high standard of excellence in renewal rate and prevent renewals from slipping past their expiration into the next month or quarter
You are an expert in the processes and policies and are a ‘go-to’ individual for the more junior teammates to turn to for situational guidance
Develop and apply commercial strategies to mitigate against risk, optimize retention and even drive more predictability with striving for multi-year subscription commitments
Drive and execute process and partnership improvements with the Sales and Customer Success teams
Delight our customers with an excellent renewal experience
Manage a book of strategic renewal subscriptions
Be the front-line rep to manage critical cases in the department
Promote and consistently apply best practices in the renewals process
Promote a positive culture in the Renewals team
Participate in the interview process for new hires
Propose, engage in and drive strategic projects to improve our internal processes and ensure a successful and seamless end-to-end renewal experience for our customers
Qualification
Required
Bachelor's degree
Experience managing a book of business and leading successful negotiations with clients
Desire to pursue a commercial-oriented and team leadership career
Desire to improve processes and work through ambiguity
Benefits
Competitive salary, performance bonuses, and savings investment account.
Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Monthly allowances.
Experience bonus to be used for an “Experience” of your choosing every year.
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
Founded in 2002
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
2026-02-03
Company data provided by crunchbase