Jackson Walker LLP · 11 hours ago
Desktop Engineer
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expJackson Walker, the largest law firm in Texas, has an exciting full-time employment opportunity for a Desktop Engineer in their Austin office. The Desktop Engineer provides high-touch, professional end-user technology support and is responsible for the imaging, configuration, deployment, maintenance, and lifecycle management of firm-approved technology equipment, applications, and peripherals.
ConsultingLegalProfessional Services
Responsibilities
Provide onsite and remote technical support to attorneys, legal assistants, and administrative staff across multiple firm locations
Deliver responsive, high-touch support for time-sensitive legal work, client meetings, and executive technology needs
Coordinate with local office administrators to schedule support visits, equipment replacements, and proactive user outreach
Ensure a consistent and professional end-user experience aligned with the firm’s service standards
Maintain accurate inventory records for firm-owned technology assets, ensuring proper tagging, tracking, and lifecycle management
Coordinate hardware shipments, deployments, refresh cycles, and equipment recovery for remote and onsite users
Conduct periodic site visits to validate physical inventory and reconcile asset records
Partner with Procurement and Finance to support hardware lifecycle planning and cost allocation
Diagnose and resolve complex hardware, software, peripheral, and connectivity issues
Serve as a Tier II/III escalation resource for the Service Desk and regional IT teams
Support firm-standard applications and platforms, including Windows OS, Microsoft 365, iManage, VPN, and legal technology tools
Document all incidents, resolutions, and system changes in the firm’s ticketing system
Image, configure, deploy, and maintain desktops, laptops, and peripheral devices according to firm standards
Support AV and conferencing technologies, including Zoom and Microsoft Teams meeting rooms
Apply system updates, patches, and upgrades using both automated and hands-on methods
Assist with office buildouts, relocations, and technology transitions
Collaborate with IT infrastructure, security, and applications teams to deliver integrated technology support
Produce reports on ticket trends, asset status, and recurring issues
Maintain and enhance internal documentation, knowledge base articles, and process guides
Identify recurring issues and recommend process or system improvements
Qualification
Required
Associate or Bachelor's degree in Information Technology or related field, or equivalent experience
Minimum 3 years of desktop support or engineering experience
Proficiency with Windows OS, Microsoft 365, remote access tools, and endpoint management platforms
Strong interpersonal, communication, and documentation skills
Ability to operate computers and related standard office equipment
Ability to lift and move light equipment such as monitors and desktop computers, with or without reasonable accommodations
Preferred
law firm or professional services environment preferred
Company
Jackson Walker LLP
Jackson Walker is a Texas-based law firm with a national presence and global reach.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cathy Garza
Partner
Recent News
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2026-01-24
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2025-12-10
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