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Stafford Gray, LLC · 15 hours ago

ServiceNow Workflow Automation Engineer

Pontiac, Michigan, United States

Full-time

Hybrid

Mid Level

Stafford Gray, LLC is seeking a ServiceNow Workflow Automation Engineer who will be responsible for hands-on configuration, technical build, and automation development within the ServiceNow platform. This role involves translating business and technical requirements into forms, workflows, business rules, automations, and integrations that support core county operations.

Cloud ComputingConsultingCyber Security

H1B Sponsor Likely

Responsibilities

Configure ServiceNow modules based on defined business and technical requirements

Build and maintain forms, workflows, business rules, client scripts, UI policies, and automation

Develop and support integrations between ServiceNow and other county systems (REST, SOAP, IntegrationHub, MID Server)

Troubleshoot platform issues, perform root-cause analysis, and contribute to testing cycles (UAT/SIT)

Create and maintain technical documentation, configuration records, and platform standards

Partner with the implementation team to validate technical feasibility, recommend best practices, and support release planning

Own assigned modules and configuration areas, ensuring quality, stability, and continuous improvement

Qualification

ServiceNow configurationFlow DesignerITSM modulesServiceNow integrationsITIL processesServiceNow certificationsProblem-solving skillsTechnical documentation

Required

Strong hands-on experience with ServiceNow configuration and implementation

Working knowledge of core ITSM modules: Incident, Request, Service Catalog, Knowledge, Change

Experience designing and building: Flow Designer workflows, Business Rules, Client Scripts, UI Policies, Notifications, Catalog Items & Record Producers

Experience with automation (Flow Designer, IntegrationHub, Orchestration preferred)

Ability to translate functional requirements into technical configurations

Strong troubleshooting, debugging, and problem-solving skills

Ability to work independently and take ownership of assigned modules/features

Preferred

Experience with ServiceNow integrations (REST, SOAP, MID Server, OAuth, APIs)

Familiarity with ITIL processes and ITSM best practices

Experience working with government or enterprise-scale ServiceNow environments

Understanding of update set management, dev-test-prod migration, and configuration governance

ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM, CIS-Workflow, or CIC IntegrationHub)

Company

Stafford Gray, LLC

Technology consulting and services.

Gregory, Michigan, USA

11-50 employees

https://staffordgray.com

H1B Sponsorship

Stafford Gray, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

Funding

Current Stage

Early Stage

Leadership Team

Ward Beauchamp

President and CEO

Company data provided by crunchbase