JSI · 15 hours ago
Tier 1 Tech Support Technician
Jackson, MS
Full-time
Onsite
Entry Level
1+ years expJSI is a mission-driven organization focused on advancing broadband and telecommunications initiatives. They are seeking a Tier 1 Tech Support Technician to provide essential technical support to customers, troubleshoot issues, and manage support requests efficiently.
ConsultingFinancial ServicesInformation TechnologyTelecommunications
Responsibilities
Provide essential Tier 1 support to customers in a professional and customary manner
Answer inbound tech support calls and make outbound calls to customers as needed
Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems
Keep detailed notes of all work performed on customers’ peripherals
Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner
Maintain 90% QA (quality assurance) ratings
Work on other ongoing and short-term projects as outlined by management
Qualification
Required
High school diploma or equivalent
Excellent communication, both verbal and written and proficient in English
Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities
Ability to manage time and effectively prioritize numerous projects at one time
Willingness to solve complicated problems and see projects through to completion
Preferred
1+ years of experience in a technical support role
1+ years of experience in a contact center environment handling high volume of calls
Benefits
Competitive salary + performance-based bonuses.
Comprehensive benefits package (medical, dental, vision, 401(k)).
Generous PTO and travel support.
Ongoing professional development and educational opportunities.
Company
JSI
JSI is a consulting and broadband solutions leader, offering communications providers operational, financial, and engineering services.
501-1000 employees
H1B Sponsorship
JSI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$17.32MKey Investors
Balance Point Capital Partners
2024-05-09Debt Financing
2018-10-03Private Equity· $17.32M
Leadership Team
Tasos Tsolakis
Chairman
Recent News
balancepointcapital.com
2025-04-04
2025-03-20
Company data provided by crunchbase