Atlassian · 11 hours ago
Sr. Principal CSM, Strategic
United States
Full-time
Remote
Senior Level, Lead/Staff
$202K/yr - $263K/yr
10+ years expAtlassian is a company that aims to unleash the potential of every team through their software products. They are seeking a Sr. Principal Customer Success Manager to build trusted relationships with executives and lead strategic customer success initiatives.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions
Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value
Qualification
Required
10+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills
Preferred
5+ years with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks
Benefits
Health and wellbeing resources
Paid volunteer days
And so much more
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
Co-founder & Co-CEO
Scott Farquhar
Co-Founder and Board Member
Recent News
2026-01-23
Company data provided by crunchbase