CDP · 20 hours ago
Customer Success Account Manager, Disclosure Services
127 W 26th St, New York, USA, 10001, US
Full-time
Hybrid
Mid Level
$66K/yr - $70K/yrCDP is a global non-profit that runs the world’s only independent environmental disclosure system. The Account Manager is responsible for directly servicing and ensuring the success of a portfolio of Reporter Services members and other customers benefitting from disclosure services, ensuring customer satisfaction through the successful delivery of contracted products and services.
Non Profit
Responsibilities
Serve as the primary delivery point of contact for a portfolio of Reporter Services customers and ASPs, building strong and lasting relationships with key stakeholders
Understand customer needs, objectives, and challenges related to environmental disclosure, and effectively responding to complex and nuanced questions
Proactively engage with customers to ensure they understand CDP’s questionnaire, are effectively utilizing the discloser Portal, and are leveraging the data products they receive
Provide ongoing support and guidance to customers on best practices in environmental management and disclosure
Act as a conduit of the voice of the customer internally, escalating issues and collaborating with other teams to find timely and effective solutions
Closely liaise with Relationship Managers on the Sales team and provide timely information to enable renewal and other relationship management conversations, putting forward any opportunities to upsell or cross-sell
Support the onboarding of new customers, ensuring a smooth and efficient transition
Ensure the timely and accurate delivery of disclosure services associated with the purchased membership or product to assigned customers, adhering to relevant Service Level Agreements (SLAs) and to the terms of the product purchased by the customer – not over- or under-servicing
Support customers in navigating the technical aspects of the disclosure process and the Portal
Assist customers in understanding and utilizing data products and other deliverables
Monitor customer engagement and identify opportunities to enhance their experience and the value they receive
Manage and track customer interactions and progress, providing regular updates to the Regional Head of Disclosure
Collaborate with the Regional Head of Disclosure and other team members to ensure consistent and high-quality service delivery across the region
Provide feedback and insights from customer interactions to inform the development of product enhancements and process improvements
Develop and maintain in-depth knowledge in environmental disclosure frameworks and expertise in CDP’s questionnaires and scoring methodology
Build knowledge of relevant sectoral and thematic areas to effectively support customer inquiries
Stay informed about updates and changes to the Portal, data products, and disclosure policies
Share knowledge and best practices with other Account Managers and contribute to the overall team expertise
Qualification
Required
Experience in customer success, account management, or a related field, ideally within a B2B environment
A strong understanding of sustainability issues, including climate change, deforestation, water security, biodiversity, and plastics
Ability to quickly learn, comprehend, and retain complex and nuanced information with regards to environmental disclosure requirements
Excellent communication and interpersonal skills, with the ability to build rapport and trust with disclosure customers
Strong problem-solving and analytical skills, with the ability to understand customer needs and translate them into actionable support
Demonstrated ability to manage multiple accounts and tasks effectively, with strong organizational and time management skills
Proficiency in using CRM systems and other relevant software applications
A proactive and customer-centric approach with a focus on delivering value and ensuring customer satisfaction
Ability to work independently and collaboratively within a team environment
Alignment with CDP's mission and values
Company
CDP
CDP aims to transform the way the world does business in order to prevent dangerous climate change and protect natural resources.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Walmart.org
2025-03-31Grant· $1M
Leadership Team
Sherry Madera
Chief Executive Officer
Recent News
2025-12-24
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