Mission Multiplier · 8 hours ago
Help Desk Technician II
Joint Base Lewis McChord, WA
Full-time
Onsite
Mid Level
$55K/yr - $60K/yr
3+ years expMission Multiplier is a certified small business focused on providing cybersecurity expertise. They are seeking a Help Desk Technician II to support a government customer by managing user access to online systems and providing technical administration for logistics systems.
Cyber SecurityInformation TechnologyManagement ConsultingRisk Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Interacts with Headquarters (HQ) Air Mobility Command (AMC) Logistics Integration and Weapon Systems Logistic Networking (LOGNET) Program Manager to determine requirements supporting end users
Provide research, design, and/or modifies for enterprise-wide systems and/or applications
Provide installation level managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations
Provide installation level end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics
Provide installation level technical administration and operational monitoring of eTools and
Provide technical support at on-site installations and off-site support for installations without dedicated staff support (i.e., enroutes)
Provide technical administration and operational monitoring of eTools and Logistics Information System servers as follows:
Manage government approved mobile devices, laptops, and computers (wired, or wireless) for Logistics functions. Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies
Performs system-level design and configuration of products including determination of hardware, operating system, and other platform specifications
Detects system, network, and application anomalies; resolves and/or escalates matters of significance to reduce the impact to global customers and maximize system
Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance
Provide minor software and hardware maintenance, such as board replacement and/or upgrading components and installing software updates and Replacement parts will be provided by the Government at Government expense or through warranty programs
Implement network security policies and procedures for Logistics functions equipment by installation or higher computer support agencies and organization's Computer Systems Security
Management of or enter trouble ticket items to include problem resolutions, date/time problem reported, date/time problem fixed, and recommendations into United States government
Ensures all Logistics eTools and servers (hardware and software) comply with Air Force and DoD Information Assurance security
Prepare, document, manage, and maintain required user access documents (i.e., laptop agreements, mobile device agreements, information assurance training)
Track and manage government furnished equipment designated by Air Mobility Command and in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines
Provides work guidance to less experienced personnel
Qualification
Required
Must have at least a High School diploma AND 3-5 years of specialized experience
Specialized experience from the areas identified below: Computing Environment and Operating System for desktop software
Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment
Must possess a U.S. Secret
Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements
Operating Systems (OS) Certification (Windows 11 OS, etc.)
Benefits
Group Life Insurance
Voluntary Life/AD&D Insurance
Medical Insurance
Secondary/GAP Insurance
Dental Coverage
Vision Coverage
Short-Term Disability Insurance
Long-Term Disability Insurance
Accident Insurance
Critical Illness Insurance
401k (w/ employer match) after six (6) months of continuous service
Company
Mission Multiplier
Mission Multiplier provides cybersecurity, risk management and management consulting services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jamie Miller
President/CEO
Company data provided by crunchbase