NEOGOV · 22 hours ago
Motor Vehicle Customer Service Representative 1 (12-5365)
Anchorage, AK
Full-time
Onsite
New Grad, Entry Level
$20.82/hr - $20.82/hr
0+ years expNEOGOV is part of the State of Alaska's Division of Motor Vehicles, dedicated to providing exceptional customer service. The Motor Vehicle Customer Service Representative 1 will examine documentation to issue identification documents and interact with the public to explain driving privileges and regulations.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Working as part of the fast paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations
This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations
The MVCSR1 will interact directly with the public oftentimes explaining policies, statutes and regulations
Qualification
Required
Six months of employment experience that included cash handling and working directly with clients or customers
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
A background check of criminal justice information will be conducted upon initial employment
At time of interview, please be prepared to provide Three Professional References
Requires the use of Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted
Preferred
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work
Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment
Arithmetic: Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
Benefits
Retirement plan
An extensive health insurance package
Ample paid time off
Casual office atmosphere
Exceptional employee assistance program
Flexibility for utilizing paid time off for such celebrations
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase