DB Roberts · 20 hours ago
Warehouse Customer Service Associate
Bothell, WA
Full-time
Onsite
New Grad, Entry Level
0+ years expDB Roberts is a company focused on quality customer care in warehouse operations. The Warehouse Quality Customer Care Associate is responsible for inspecting and handling warehouse products, assisting with customer issues, and ensuring compliance with quality standards.
ElectronicsManufacturingRoboticsSoftwareVirtual Reality
No H1B
U.S. Citizen Only
Responsibilities
Inspects and appropriately handles products that may be
Assist sales groups regarding customer reported issues
Direct phone calls to appropriate departments and contacts, when needed
Assists with shipping and order processing
Answers emails, system messages, and phone calls
Review customer orders that include special
Processes customer and vendor
Troubleshoot outgoing customer shipments
Process reports ensuring all same day shipments and activities remain up to date
Update and maintain manufacturer certifications from various vendors
Comply with all applicable elements of the Company’s Quality Management System
Maintain a clean, safe, and organized work area
Comply with all Company Policies as defined in the Company’s Warehouse Orientation Packer (Heilind/DB Roberts)
Work in a manner that promotes efficient handling and minimizes waste
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee
Basic personal-computer skills
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports
Ability to speak effectively before groups of customers or employees
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Responds to requests for service and assistance; Meets commitments
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification
Writes clearly and informatively; Able to read and interpret written information
Balances team and individual responsibilities; Gives and welcomes feedback
Conserves organizational resources
Treats people with respect; Keeps commitments
Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values
Exhibits sound and accurate judgment; Makes timely decisions
Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors work to ensure quality
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
Adapts to changes in the work environment; Able to deal with frequent changes, delays, or unexpected events
Is consistently at work and on time
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Company
DB Roberts
DB Roberts is an electronic manufacturing company offering fastener application solutions.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-07-26
2024-04-01
Globe Newswire
2024-03-07
Company data provided by crunchbase