Manulife · 12 hours ago
Senior Account Analyst
United States
Full-time
Remote
Mid, Senior Level
$53K/yr - $89K/yrManulife is a leading international financial services provider, and they are seeking a Senior Account Analyst to join their International Group Program. The role involves preparing and reviewing policy year end reports, managing client portfolios, and collaborating with international insurance partners to ensure client satisfaction.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Review and complete Policy Year End Reports (PYERs) in PRISM
Revise PYER files (Excel or PDF) as needed
Prepare and finalize International Experience Reports to be sent to clients
Correspond with Network Partners and department members to resolve PYER concerns
Review and complete Business Updates in PRISM
Prepare and send out OARs to Network Partners for settling outstanding balances
Prepare and complete captive reports to be shared with the client based on deadlines
Train new colleagues on IGP Administration duties
Train and support Genpact on PYER entry and PYER delivery
Assists in special projects
Qualification
Required
Excellent verbal and written communication skills in English and/or other languages, with strong attention to detail
Problem solving skills, with the ability to influence decisions and support prevention of future client issues
Proven analytical skills, with the ability to effectively organize, prioritize, and manage multiple tasks in a high volume environment while meeting aggressive service level expectations
Collaborative teammate with the ability to work independently and contribute across business areas
Typically brings postsecondary education and a basic knowledge of group insurance and pensions
Demonstrated passion for providing client-centric solutions
Strong working knowledge of Microsoft Office applications, Excel (spreadsheet) and database applications
Preferred
Has an analytical and open mind with a good feeling for numbers and the ability to interpret numerical data effectively
Excellent time management skills and the ability to work both independently and as a team player
Excellent oral and written communication skills
Adaptable and flexible in responding to deadlines on assignments and workflow fluctuations
Self-motivated, organized and results-oriented
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Up to 11 paid holidays
3 personal days
150 hours of vacation
40 hours of sick time (or more where required by law)
The full range of statutory leaves of absence
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
Founded in 1887
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31B2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Steve Finch
President and CEO, Manulife Asia
Recent News
2026-01-21
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