NEOGOV · 11 hours ago
Help Desk Technician - Part Time
Bloomington, MN
Full-time, Part-time
Onsite
Entry Level
$31.87/hr - $34.47/hr
1+ years expNEOGOV is a company focused on supporting essential IT operations. The Help Desk Technician role involves delivering technical assistance and administrative support to the IT department and end users, including monitoring support ticket requests and assisting with hardware and software maintenance.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers Help Desk line and monitors Support ticket requests
Assists with dispatching duties and end user support
Assists in the implementation, documentation, modification and maintenance of PC hardware and software in response to needs and requests
Assists with technology hardware inventory and tracking
Assists with the implementation and support of software applications
Assists with end-user computer training
Performs periodic system maintenance functions as apparent or assigned
Operates and supports a variety of equipment used in the office including printers, multi-function devices and label makers
Purchases office supplies and computer equipment with a city-issued purchasing card as directed
May enter purchase requisitions into the City’s Enterprise Resource Planning system
May perform administrative tasks such as data entry
May purchase refreshments for training sessions and business meetings
Performs other duties and responsibilities as apparent or assigned
Qualification
Required
Ability to communicate effectively with employees and the general public, both orally and in writing
Basic understanding of computer hardware, Windows operating system, and common software applications
Familiarity with troubleshooting techniques for desktops, laptops, printers, and peripheral devices
Good mathematical aptitude, organizational and administrative support skills
Excellent communication and client support skills
Ability to work cooperatively as a member of a team
Ability to multi-task while maintaining a professional and positive attitude
Ability to work under minimal supervision
High School graduate or equivalent
One year of experience in Information Technology support role
Proficiency with Microsoft Office products, and the ability to learn specific software programs
Ability to lift 40 pounds
Valid driver's license
Work overtime when assigned as well as working various shifts and schedules when necessary
Preferred
Two years post-high school education
General office support experience
Additional years of Information Technology support experience
Experience with Windows Operating System, Microsoft Teams, or Mobile Technologies
Benefits
Ongoing Part-Time employees who are employed for more than 6 months will make contributions to the pension program (PERA) through payroll deductions unless they qualify for one of the exemptions.
Part-Time may receive Paid-time Off (PTO) at rate outlined in employee handbook and eligible for paid parental leave after 6 months of employment.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase