Ascensus · 6 hours ago
Client Communications Director
Dresher, PA
Full-time
Hybrid
Mid, Senior Level
7+ years expAscensus is the leading independent technology and service platform powering savings plans across America. The Client Communications Director will be responsible for developing and executing cohesive communications plans to support feature launches as part of Ascensus' digital transformation, collaborating with stakeholders to enhance client experience and drive outcomes.
ConsultingRetirementTraining
Responsibilities
Design and implement external communications strategies to increase client awareness, utilization and appreciation of transformative digital features and operational enhancements
Lead cross-functional teams comprised of Product, UX, Service and Marketing team members and leaders to build out elements of the communication journeys, including but not limited to emails, videos, UX/web copy and in-app alerts, text messages, product guides and other client-facing information, on time and on budget
Serve as strategic communications lead on project teams to ensure voice of the customer is heard, communications best practices are applied, and communications strategies achieve the project’s business objectives
Drive a digital-first, client-centric approach by focusing on communications channel, personalization and tone to enhance engagement
Serve as subject matter expert, both technical and experiential, across the lifecycle of a retirement plan, as well as across audiences (advisor, plan sponsor, participant), and maintain working knowledge of competitive positioning and experiences
Maintain deep knowledge of the customer experience
Manage multiple content projects simultaneously, meeting deadlines and quality standards
Analyze content effectiveness and make improvements as needed based on quantitative performance metrics and qualitative feedback
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
Qualification
Required
Bachelor's degree in Communications, Marketing, English, or a related field
Proven experience (7+ years) creating and directing communications strategies in a regulated industry, ideally in retirement, financial services or a similar sector
Experience collaborating with cross-functional teams, including business stakeholders and legal/compliance teams, to develop accurate and on-brand messaging
Strong project management and organizational skills, and ability to manage competing priorities
Ability to work in a fast-paced, deadline-driven environment
Strong understanding of brand guidelines and editorial standards
Proficient in Microsoft Office Suite; familiarity with email marketing platforms and operational tools is a plus
Company
Ascensus
Ascensus delivers high-quality solutions for every segment of the retirement plan marketplace.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Atlas Merchant Capital
2021-04-26Acquired
2019-02-19Secondary Market
Leadership Team
Marc Mehlman
Chief Financial Officer
Marc Doucette
Regional Vice President
Recent News
2026-01-20
2026-01-16
Company data provided by crunchbase