The Judge Group · 20 hours ago
Help Desk Specialist
Draper, UT
Contract
Onsite
New Grad, Entry Level
$20/hr - $22/hrThe Judge Group is seeking a skilled Help Desk Specialist to join their IT support team. This role involves providing technical assistance and support to end-users, ensuring smooth operation of hardware and software systems.
E-LearningInformation TechnologyProfessional Services
Responsibilities
Provide technical support for hardware, software, and network issues via phone, email, or remote access tools
Troubleshoot and resolve desktop support issues related to Windows, macOS, and Linux operating systems
Manage computer management tasks including software installation, updates, and hardware configurations
Assist users with VPN setup, firewall configurations, and LAN connectivity problems
Utilize IT support tools such as BMC Remedy, ServiceNow, and Jira to track incidents and service requests
Support IT infrastructure components including LANs, switches, routers, and other networking devices
Perform software troubleshooting for applications such as Microsoft Office suite and other enterprise tools
Maintain documentation of support activities and resolutions for future reference
Collaborate with team members to escalate complex issues and ensure timely resolution
Deliver excellent customer service by communicating clearly and professionally with end-users
Qualification
Required
Proven experience in technical support or help desk roles within a corporate environment
Strong knowledge of operating systems including Windows, macOS, and Linux
Familiarity with computer networking concepts such as LAN/WAN, VPNs, firewalls, and network security protocols
Hands-on experience with computer hardware troubleshooting and management
Proficiency in using IT support ticketing systems like ServiceNow, Jira, or BMC Remedy
Ability to troubleshoot software issues related to Microsoft Office applications and other common enterprise software
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
Preferred
Prior experience supporting IT infrastructure components such as switches, routers, and network cabling is preferred
Company
The Judge Group
Results through the Power of Experience.
Founded in 1970
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
Company data provided by crunchbase