Synthesia · 1 day ago
Customer Support Associate
United States
Full-time
Remote
Entry Level
1+ years expSynthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. They are seeking a Customer Support Associate responsible for providing support and assistance to customers with inquiries or issues regarding their products or services.
Artificial Intelligence (AI)Content CreatorsFoundational AIGenerative AISoftwareVideoVideo Editing
Responsibilities
Respond to customer inquiries via email, chat, or social media in a timely and professional manner
Provide accurate information and support to customers to resolve their issues
Identify and escalate complex issues to Tier 2 support when necessary
Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues
Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction
Continuously improve your own product knowledge and remain up to date with our product, services and processes
Provide constructive feedback to the business and leadership team to improve customer support processes and procedures
Qualification
Required
High school diploma or equivalent; college or a degree in a related field is desirable but not essential
At least 1 year experience within a technical support environment
Excellent verbal and written communication skills
Customer-oriented mindset with a strong desire to exceed customer expectations
Ability to multitask and manage time effectively
Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)
Ability to work in a fast-paced and dynamic environment
Ability to work independently and as part of a team
Flexibility to work different shifts, bank holidays and weekends as and when required
Benefits
100% Medical, Dental & Vision
401k Plan
Paid parental leave
25 days of annual leave + Public holidays + paid sick leave
Fun culture with regular socials
A generous referral scheme
A brand new computer + monitor
Company
Synthesia
Synthesia is an AI video platform that enables users to create videos from text using advanced AI avatars and voiceovers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$536.6MKey Investors
Google VenturesAdobe VenturesNew Enterprise Associates
2025-10-29Series Unknown· $200M
2025-04-08Series Unknown
2025-01-15Series D· $180M
Leadership Team
Victor Riparbelli
CEO & Co-founder
Lourdes Agapito
Co-Founder
Recent News
BusinessCloud
2026-01-16
Crunchbase News
2025-12-26
2025-12-26
Company data provided by crunchbase