Climbing Business Journal · 8 hours ago
Front Desk Staff
Watertown, MA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrCentral Rock Gym is a vibrant community-powered climbing gym that welcomes climbers of all levels. As a Desk Staff, you will manage front desk operations, provide customer service, and ensure a smooth flow of daily operations for an outstanding community experience.
Newspapers
Responsibilities
Greet members and guests and answer questions
Operate RGP system for membership and sales
Provide engaging tours of facility and maintain knowledge and understanding of memberships, programs, products, and services
Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, clean bathrooms, tidy and clean communal areas, etc
Maintain clean, organized workspaces and proper storage of tools and supplies
Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment
Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location
Answers phone calls and emails
Facilitate instruction and orientation
Process registrations, review all proper forms and waivers, and issue climbing gear
Manage retail including adequate stock, accurate inventory, and new products
Troubleshoot and coordinate repairs with outside vendors or contractors when needed
Respond promptly to facility-related issues reported via the maintenance log
Support special projects, renovations, and gym improvements as assigned by the Director of Development and/or General Manager
Other duties as required
Qualification
Required
Flexible schedule – ability to work nights, weekends, early mornings, and some Holidays
Friendly, approachable, and energetic personality
Strong communication, customer service and sales skills
Experience working with children and comfortable working around large groups of people
Working knowledge of basic plumbing, electrical, HVAC, and carpentry
Ability to use a wide range of hand and power tools appropriately and effectively
Strong problem-solving skills with the ability to work independently
Climbing specific knowledge is extremely helpful but not required
Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus
Ability to multi-task and prioritize a variety of tasks
Self-motivated to work, self-directed and independent as well as a Team Player
Company
Climbing Business Journal
Climbing Business Journal is the leading source for news, research and analysis of the indoor climbing industry. www.climbingbusinessjournal.com
Founded in 2013
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Scott Rennak
Publisher, CEO
Company data provided by crunchbase