Confidential Jobs · 15 hours ago
Head of US - Restaurant Group
Confidential Jobs is seeking a Head of US Business Lines for their Restaurant Group based near DFW Airport. This role is responsible for leading all aspects of the U.S. business, focusing on strategic growth, operations, financial performance, and team development across various business units.
Computer Software
Responsibilities
Develop and execute the U.S. business strategy in alignment with global goals, ensuring sustainable growth and profitability
Overall responsibility for the U.S. business, with oversight on performance management across all U.S. entities through executives across the business and country-level units
Identify and evaluate new business opportunities, partnerships, and market expansion initiatives
Represent the company to strategic partners, airport authorities, investors, and key stakeholders across the region
Oversee the performance of all business units, ensuring efficient operations, strong service delivery, and achievement of KPIs
Maintain full P&L responsibility for the U.S. region, optimizing revenue, margins, and resource allocation
Lead ongoing operational audits, performance reviews, and cost-efficiency initiatives to enhance profitability
Champion innovation, technology adoption, and process improvements to elevate customer experience and operational efficiency
Ensure compliance with all regulatory, safety, and food safety standards across lounges and service points
Mentor, and lead a high-performing executive team responsible for operations, legal, accounting and finance, HR, business development, business planning, and culinary
Foster a culture of accountability, collaboration, and excellence across the U.S. organization
Partner with HQ to align corporate culture, strategy, and organizational design with global priorities
Oversee succession planning, leadership development, and employee engagement initiatives to ensure long-term organizational success
Oversee new lounge openings and expansions across the U.S., from concept to full operational launch
Ensure all openings meet brand, financial, and service standards, with a strong focus on ROI and customer satisfaction
Drive cross-functional coordination between Operations, Procurement, HR, and Training to ensure seamless openings
Serve as the primary representative and spokesperson for the company in the United States
Strengthen relationships with key business partners, airport authorities, and industry stakeholders
Promote the company’s reputation for excellence, innovation, and guest experience
Lead U.S. communications, media relations, and brand positioning in collaboration with HQ marketing and PR teams
Qualification
Required
Bachelor's Degree in Business Administration, Hospitality Management, or a related field; MBA or equivalent preferred
Minimum of 15 years in leadership experience, including at least 5 years in an executive or regional leadership capacity
International experience within the Hospitality Industry, working either abroad or with previous experience dealing with international culture and customer experience
Proven track record managing multi-site, hospitality, or service-based operations with full P&L accountability
Experience leading new market expansions, business development, and organizational transformation
Strong financial acumen, strategic mindset, and data-driven decision-making ability
Exceptional leadership, communication, and stakeholder management skills
Ability to thrive in a fast-paced, growth-oriented, global environment
Willingness to travel up to 50% of the time; based in the Dallas–Fort Worth area